As Head of Support for the School of Computing Science I manage the Support Team to provide responsive, first-class support to the School and coordinate the development of our service portfolio.
Nicola Dolman and I are jointly responsible for coordinating the maintenance and development of the School's Estate.
Please consult the Support Team Wiki as a first port of call for your support questions. Failing that file a ticket in the Support Ticket System. You may also be interested in the CS Support Blog, where we write about computing support developments present and future.