Estate Customer Service
Helpdesk & Admin
If you would like to contact the Estates and Facilities with regard to a general enquiry you can:
- E-mail: ess-helpdesk@ncl.ac.uk
- Telephone: 0191 208 7171
- Office opening hours are 8.30 am to 5.00 pm.
For emergencies out of office hours plese contact our Security Team on the 24h line on 0191 208 6817.
Our Helpdesk and Admin team can help with:
- Defect reporting
- Car parking
- Processing orders, invoices and recharges
- Clerical and secretarial support for all staff in Estates & Facilities
- Hiring a event space
Helpdesk & Admin
Fiona Graham-Landells
Secretary - ESS Helpdesk & Admin
Email: fiona.graham-landells@ncl.ac.uk
Telephone: +44 (0) 191 208 8519
Shaun Hughes
Receptionist & Helpdesk Advisor
Email: shaun.hughes@ncl.ac.uk
Telephone: +44 (0) 191 208 7351
Donna Salisbury
Receptionist
Email: donna.salisbury@ncl.ac.uk
Telephone: +44 (0) 191 208 7171
Joanne Smith
Secretary - Maintenance & Improvements
Email: joanne.smith3@ncl.ac.uk
Telephone: +44 (0) 191 208 8473
Building Facilities
The Building Facilities Team provide the following services:
- Portering
- Cleaning
- Mail services
Building Facilities
Jeanette Trewick
Building Facilities Manager
Email: jeanette.trewick@ncl.ac.uk
Telephone: +44 (0) 191 208 5479
Grounds
The Grounds Team is responsible for a number of the external elements of the Campus including the maintenance of the campus landscape, which incorporates all grassed and shrub areas, paths, hedges and trees.
The Grounds Team is responsible for a number of the external elements of the Campus including the maintenance of the campus landscape, which incorporates all grassed and shrub areas, paths, hedges and trees.
We are also responsible for the maintenance of the extensive portfolio of outdoor sports grounds for all majorteam sports, which comprises of:
- 27 grass pitches (Football, Rugby Union, Rugby League, Lacrosse, Cricket).
- Sand dressed artificial pitch (Hockey, Lacrosse).
- 3G rubber crumb pitch (Football, Rugby Union, Rugby League, American Football).
- Water Sports Centre at Newburn (the home of the Boat and Canoe clubs).
The grounds at Cochrane Park, Longbenton and Heaton provide excellent venues for training and matches all year round. Our Sports Ground at Cochrane Park was the dedicated football training venue for the London 2012 Olympic Games
External Cleaning
The Grounds team also consists of a dedicated clean team who are responsible for keeping the university campus clean and tidy. The team consists of three members of staff who empty waste bins, pick litter, clean graffiti and chewing gum, we also have access to a mechanical road sweeper.
Snow and Ice Clearance
In the winter months we are also responsible for the snow clearing and gritting operation.
Green Waste Recycling
The majority of the University’s green waste is composted at a site in Longbenton to produce mulch, which is subsequently returned to the borders. The green waste that is not recycled is due to large areas of grass being cut with machinery that does not collect the clippings.
Hire of heavy duty shredder once per year allows us to incorporate the woody waste and green waste into one compost heap.
Grounds
Thomas Vasey
Assistant Grounds Manager
Email: tom.vasey@ncl.ac.uk
Telephone: +44 (0) 191 208 7964
Estates Security
Our mission is to enhance the quality of life to the University community by providing a safe and secure environment through a professional committed service. The Security Team are based in the Barras Building within the main campus and houses a Campus-wide CCTV System.
The Security Control Centre has direct radio links with Northumbria Police and a dedicated Northumbria Police Constable.
Security staff are on duty 24/7 and can be contacted on 0191 208 6817 or via their email at security.control@ncl.ac.uk.
In an emergency where there is an imminent and serious danger to people or property dial 6-666 to contact the University Security Control Room or dial 9-999 to contact directly to the Police, Fire and Ambulance Services.
Car Parking on the Campus
Security Service staff ensure that car park users adhere to the University Car Parking Policy which have been made to safeguard the well-being of staff, students and the general public who use the University car parking facilities.
The Civil Penalty Parking Enforcement Scheme is in operation at this University. Please note those who have meetings on the Campus and require a parking space must have these arranged by the University staff they are visiting. There is very limited visitor parking on the campus.
estates Security
Gavin Breeze
Security Officer
Darren Chaffey
Security Officer
Ian Freeland
Security Team Leader - Team A
Email: ian.freeland@ncl.ac.uk
Telephone: +44 (0) 191 208 6817
Andrew Godfrey
Security Officer
Tracey Knox
Security Team Leader - Team D
Email: tracey.knox@ncl.ac.uk
Telephone: +44 (0) 191 208 6817
David McMahon
Security Team Leader
Email: david.mcmahon@ncl.ac.uk
Telephone: +44 (0) 191 208 8141
Christopher McNestry
Security Officer
Kathryn O'Sullivan
Security Supervisor
Gary Robertshaw
Security Officer
Graham White
Security Supervisor
Chris Woodcock
Security Officer