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Estate Customer Service

Meet the customer service team

Helpdesk and admin:

If you would like to contact Estates and Facilities with regard to a general enquiry you can:

For emergencies out of office hours plese contact our security team on the 24 hour line on 0191 208 6817.

Our helpdesk and admin team can help with:

  • Defect reporting
  • Car parking
  • Processing orders, invoices and recharges
  • Clerical and secretarial support for all staff in Estates and Facilities
  • Hiring a event space

Building facilities

The building facilities team provide the following services:

  • Portering
  • Cleaning
  • Mail services


The grounds team is responsible for a number of the external elements of the campus including the maintenance of the campus landscape, which incorporates all grassed and shrub areas, paths, hedges and trees.

We are also responsible for the maintenance of the extensive portfolio of outdoor sports grounds for all major team sports, which comprises of:

  • 27 grass pitches (Football, Rugby Union, Rugby League, Lacrosse, Cricket)
  • Sand dressed artificial pitch (Hockey, Lacrosse)
  • 3G rubber crumb pitch (Football, Rugby Union, Rugby League, American Football)
  • Water sports centre at Newburn (the home of the boat and canoe clubs)

The grounds at Cochrane Park, Longbenton and Heaton provide excellent venues for training and matches all year round. Our sports ground at Cochrane Park was the dedicated football training venue for the London 2012 Olympic Games

External cleaning

The grounds team also consists of a dedicated clean team who are responsible for keeping the university campus clean and tidy. The team consists of three members of staff who empty waste bins, pick litter, clean graffiti and chewing gum, we also have access to a mechanical road sweeper.

Snow and ice clearance

In the winter months we are also responsible for the snow clearing and gritting operation.

Green waste recycling

The majority of the University’s green waste is composted at a site in Longbenton to produce mulch, which is subsequently returned to the borders. The green waste that is not recycled is due to large areas of grass being cut with machinery that does not collect the clippings.

Hire of heavy duty shredder once per year allows us to incorporate the woody waste and green waste into one compost heap.

Estates security

Our mission is to enhance the quality of life to the University community by providing a safe and secure environment through a professional committed service. The security team are based in the Barras Building within the main campus and houses a campus-wide CCTV System.

The security control centre has direct radio links with Northumbria Police and a dedicated Northumbria Police constable.

Security staff are on duty 24/7 and can be contacted on 0191 208 6817 or by email.

In an emergency where there is an imminent and serious danger to people or property dial 6-666 to contact the University security control room or dial 9-999 to contact directly to the Police, Fire and Ambulance Services.

Car parking on the campus

Security service staff ensure that car park users adhere to the University car parking policy which have been made to safeguard the well-being of staff, students and the general public who use the University car parking facilities.

The civil penalty parking enforcement scheme is in operation at this University. Please note those who have meetings on the campus and require a parking space must have these arranged by the University staff they are visiting. There is very limited visitor parking on the campus.

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