Study Abroad and Exchanges



LBU2034 : Operations Management

Semester 1 Credit Value: 10
Semester 2 Credit Value: 10
ECTS Credits: 10.0


• To introduce students to the increasingly important field of operations management.
• To equip students with an understanding of different types of companies, competitiveness and
strategic issues.
• To provide knowledge of concepts, techniques and models that are used for planning, managing and
optimising operations within manufacturing and service organisations.

Outline Of Syllabus

1. Introduction, different types of products and processes
2. Operations Strategy - competitive strategies, strategy development, gap analysis
3. Operations Management - inventory, planning, Lean, Group Technology, facilities layout
4. Service Operations Management - service strategy, servicescapes, facilities service blue printing
5. Supply chain management

Teaching Methods

Teaching Activities
Category Activity Number Length Student Hours Comment
Guided Independent StudyAssessment preparation and completion164:0064:00N/A
Scheduled Learning And Teaching ActivitiesLecture152:0030:00N/A
Guided Independent StudyDirected research and reading150:0050:00N/A
Scheduled Learning And Teaching ActivitiesSmall group teaching61:006:00groups of normally 20
Guided Independent StudyIndependent study150:0050:00N/A
Teaching Rationale And Relationship

Lectures introduce theoretical issues as well as practical issues and cases relating to operation management.

Assessment Methods

The format of resits will be determined by the Board of Examiners

Description Length Semester When Set Percentage Comment
Written Examination601A35Unseen examination
Written Examination1202A65Unseen examination
Exam Pairings
Module Code Module Title Semester Comment
BUS2029Operations Strategy and Management1N/A
BUS2032Service Operations Strategy and Management1N/A
BUS2034Operations Management1Exam Paired with BUS2034 (Newcastle parent module) for both semesters and Resit
Assessment Rationale And Relationship

The two exam tests acquisition of a clear general knowledge of the subject plus the ability to think and analyse a problem quickly, to select from and to apply both the general knowledge and detailed knowledge of aspects of the subject to new questions, problem-solving skills, adaptability, the ability to work unaided, and to write clearly and concisely.

Reading Lists