IT Service Desk
Get in touch
Self-service
Log and track your own request at https://nuservice.ncl.ac.uk/ - this is the quickest and most efficient method to report an issue and raise a ticket.
You can also search on our Knowledge and Guides for helpful articles, and don't forget Google is a great resource for finding the solution to specialised problems with a particular application.
Urgent queries
Contact us via telephone on 0191 208 5999 or internal extension 85999. Please note that your call may be recorded for quality and training purposes.
In-person IT Support Hubs
Visit us in person at one of our IT Support Hubs located in the Frederick Douglass Centre or Philip Robinson Library.
IT Service Desk opening hours
The main IT Service Desk is staffed 08:00 – 17:00, Monday to Friday (excluding Bank Holidays/University closure days).
Calls to our normal telephone number outside of standard opening hours will be passed automatically to the Norman Out-of-Hours support service who are able to deal with a wide variety of common IT queries, including MFA, student password resets and assistance with the VLE.
Not all queries can be resolved out of hours, eg staff password resets, network issues, etc. If the Out-of-Hours service are unable to resolve your query, a ticket will be raised and passed back to the IT Service Desk for investigation during normal opening hours.
Service availability
Keep up-to-date with the latest on system availability or any service disruptions by checking our News page.
Further help
For enquiries about IT facilities in the Great North Museum, INTO, Physical Recreation and Sport or the Students' Union, please see our local IT support information.
Meet the team
The IT Service Desk is staffed by a dedicated team of experienced analysts.
All of our team members are responsible for handling customer requests and issues through to fulfilment and contributing to continual service improvements.
- Stephen Dobson – Service Desk Manager
- Tom Davidson – Senior Service Desk Analyst
- Alan Willey – Senior Service Desk Analyst
- Lisa Barclay – Senior Service Desk Analyst
- Lisa Robson – Senior Service Desk Analyst
- Noreen Akhtar – Service Desk Analyst
- Andy Ashmore – Service Desk Analyst
- Susan Barnes – Service Desk Analyst
- Ben Stafford – Service Desk Analyst
- Adam Devlin – Service Desk Analyst
- James Longley – Service Desk Analyst
- Adam Korovessis - Service Desk Analyst
- Callum Riddell - Service Desk Analyst