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IT Service Desk

Get in touch


Log and track your own request at - this is the quickest and most efficient method to report an issue and raise a ticket.

You can also search on our Knowledge and Guides for helpful articles, and don't forget Google is a great resource for finding the solution to specialised problems with a particular application. 

Urgent queries

Contact us via telephone on 0191 208 5999 or internal extension 85999. Please note that your call may be recorded for quality and training purposes.

Service Bars

Visit us in person at one of our Service Bars located in the Old Library or Philip Robinson Library.

Opening hours

The main IT Service Desk is staffed 08:00 – 17:00, Monday to Friday (excluding Bank Holidays/University closure days).

Calls to our normal telephone number outside of standard opening hours will be passed automatically to the Norman Out-of-Hours support service who are able to deal with a wide variety of common IT queries, including MFA, student password resets and assistance with the VLE. 

Not all queries can be resolved out of hours, eg staff password resets, network issues, etc. If the Out-of-Hours service are unable to resolve your query, a ticket will be raised and passed back to the IT Service Desk for investigation during normal opening hours.

Social media

Our Twitter feed (@NU_ITservice) is monitored during the IT Service Desk standard opening hours, and is used to communicate service availability and maintenance messages, hints and tips and useful information for key points of the academic year.

Service availability

Keep up-to-date with the latest on system availability or any service disruptions by checking our News page.

Further help

For enquiries about IT facilities in the Great North Museum, INTO, Physical Recreation and Sport or the Students' Union, please see our local IT support information.