IT Service Desk

‌Our IT Service Desk is an integral part of the IT Service and an essential element to our customer service provision. We aim to provide excellent frontline and secondline support to our customers.

Our IT Service Desk and Cluster IT Service Desks are accredited with a 3 star Service Desk Certification from The Service Desk Institute (SDI).  Our performance is evaluated against an international framework of standards which helps us achieve our high quality service. We were also finalists for the SDI Best Large Service Desk of the Year Award 2016.

In addition to around 23,800 students and about 5,600 staff, we offer support to emeritus staff and to all prospective students. We have several support channels available to customers; 

  • A self-service portal 
  • Telephone  
  • Email
  • In person
  • A Knowledge Base

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