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Cluster IT Service Desks

Cluster IT Service Desks

We provide in person support at our IT Service Desks in the Old Library and Philip Robinson Library with roving support at the Marjorie Robinson Library Rooms via our desk in the Philip Robinson.

In addition to dealing with regular IT enquiries, our Cluster IT Service Desk advisors carry out administrative tasks, such as password re-sets and handling student printing difficulties.

We also provide a connection clinic (details below) to help you get your own PC and devices connected to the University WiFi.

Your feedback really helps us understand what we do well and where you think we can improve our services. You can give us your feedback  via our 'How are we doing?' comments card, which you can find next our IT Service Desks in both the Old Library and Philip Robinson clusters.  We review the cards on a weekly basis; if you've left your contact details, we aim to respond to your feedback within 1 working week.

You can also provide feedback on any aspect of IT Service via the Comments, Complaints and Compliments process.