Feedback and complaints
We value your thoughts; share your experience of living in our accommodation with us.
Things don't always go according to plan but it's important to us that we rectify any issues quickly. That's why we've made it as easy as possible to submit feedback or make a complaint.
If you have a general accommodation enquiry please see the best way to get in touch on our contact us pages.
We're sorry that we've done something to make you unhappy and gave you cause to make a complaint.
Please let us know what's gone wrong by speaking to a member of the Accommodation Team. They'll attempt to resolve your issue straight away. Alternatively, if you would like to make a formal complaint, you can:
- email us at accommodation-complaints@newcastle.ac.uk
- complete our complaints form
We take complaints seriously, so rest assured that we'll give your complaint our full attention. We will investigate your concerns and work with you to find a resolution. We'll then provide you with a full written response. We aim to draw all complaints to a close within 10 working days.
If you are unhappy with our response, you can take your complaint further. Complaints can be escalated to:
- a senior manager within Accommodation Services
- Student Progress under the University's Student Complaints and Resolution Procedure
- the Office of the Independent Adjudicator
Please read our complaints procedure for further information on making a complaint.
Your feedback means a lot to us and we'd love to hear what you think about our Service. Whether you'd like to tell us about something we're doing well, or you have an idea for an improvement, we're all ears.
We welcome feedback from everyone whether you're a student, parent, or colleague. If you would like so share your experience, fill out our online form.