Our Cluster Room IT Service Desks are an integral part of the IT Service and an essential element to our customer service provision. We aim to provide excellent frontline and secondline support to our customers.
Our IT Service Desk and Cluster IT Service Desks are accredited with a 3 star Service Desk Certification from The Service Desk Institute (SDI). Our performance is evaluated against an international framework of standards which helps us achieve our high quality service.
In addition to around 23,800 students and about 5,600 staff, we offer support to emeritus staff and to all prospective students. We have several support channels available to customers;
We provide in person support at our IT Service Desks in the Old Library and Robinson Library cluster rooms.
In addition to dealing with regular IT enquiries, our Cluster IT Service Desk advisors are able to carry out administrative tasks, such as password re-sets and handling student printing account difficulties.
We also provide a connection clinic to assist customers bringing their own PCs and devices to the University.
The team are also responsible for monitoring and managing the NUIT teaching clusters on campus, including diagnosis of hardware and software issues, ensuring printer stock is replenished and ensuring the room and equipment is fit for purpose.