Helpdesk and Policies
There are lots of opportunities to get support throughout the Summer School.
On Campus
While you are on campus, the PARTNERS team and three of our student reps will be operating an in-person helpdesk each day of the summer school. You can access this between 09:00 - 17:00. The helpdesk is located on campus. You'll also find registration and the travel expenses desk to claim back local metro/bus/train tickets.
Contact us by phone and email
If you would like to speak to a member of the team via telephone, you can contact us during office hours on 0191 208 6094.
There will be a dedicated helpdesk phone number for online and on campus support. We will circulate this via email and on Canvas in time for your first day of the PARTNERS Academic Summer School.
There will be plenty of support during your online days of PASS via our virtual helpdesk. Contact us via the email address below and we'll aim to get back to you within 24 hours. It is available in the run-up to the summer school, right through until after results day.
Policies & procedures
A range of policies & procedures are in place to ensure that PASS runs smoothly and attendees are safe during the event.
Child Protection
All staff members involved in the summer school must adhere to a comprehensive Child Protection Policy and The Child Protection Statement.
This policy includes recommendations from the Department of Education, the NSPCC and other relevant organisations:
Event Risk Assessment
The PARTNERS Academic Summer School 2024 has been thoroughly risk assessed. All activities relating to PASS will adhere to this assessment:
If any subject strand hosts events and activities outside of the scope of the above risk assessment, an independent risk assessment will be completed and circulated to relevant attendees.
How we use your data
If you would like to find out more about how we store your data, please read our data privacy notices:
Student Recruitment Privacy Notices
Personal Extenuating Circumstances Procedure
If you are ill during PASS, or have a condition that may prevent you from taking part in any of your sessions, we will need written evidence in the form of a note from your doctor. This will be used to submit a Personal Extenuating Circumstances (PEC) form in line with the University's PEC procedure:
Formative Assessment Procedure
To successfully complete PASS, you need to complete the formative assessment set by your Academic Strand Lead. You can view the formative assessment procedure below, which outlines the process if you fail to submit your assessment to the required standard: