Frequently Asked
Questions

Your travel booking confirmation has been sent to the email address that you provided to the PARTNERS Team via your UCAS Form. Please make sure to search your inbox and junk/spam folder for an email from 'academicsummerschool@ncl.ac.uk'. The subject of the email will be 'Your PARTNERS Summer School travel details'.

Further info on your travel booking

Flight bookings

You'll need to follow the instructions in your email to check in to your flight and get your boarding information. Your boarding information will then be available as a PDF and/or printable ticket.

Use the airline locator reference and your surname to access your flight booking on the airline's website (usually on the manage my booking page). Follow the instructions to check-in and download board cards to PDF for mobile device.

Train bookings

Your confirmation email will contain a link to access your ticket details.

E-ticket confirmations contain a link to either download your ticket and print a copy off. Download them to your mobile device and present them to the ticket barrier to get on the platform and on the train.

• Phone - 0191 208 6094 
• Email - academicsummerschool@ncl.ac.uk

For a step by step guide on how to set up the authenticator requirement using one device only (e.g. your smartphone) follow the step by step guidance below:

• Authenticator guidance - phone

For a step by step guide on how to set up the authenticator requirement using two devices (e.g. a laptop and a phone) follow the step by step guidance below:

• Authenticator guidance - phone and laptop/tablet/iPad

If you are still experiencing issues, please contact the IT Service Desk or via phone on 0191 208 5999. Make sure to let the IT team know that you are a PARTNERS student attending the summer school.

If you're locked out your account due to too many password attempts, IT have advised this should unlock within 30 minutes. Please wait 30 minutes before contacting them.

The PARTNERS team are unable to reactivate locked student accounts. The University's IT support team can do this for you.

Please contact the IT Service Desk or via phone on 0191 208 5999, making sure to quote your email address and username, that have been supplied via email.

Please make sure to enter the password given in the format outlined in your welcome email. Make sure to include your date of birth in an eight-digit format, with no spaces. Please also remember that the password is case-sensitive.

For example, if your date of birth is 12 March 2003 and your given password is TableBananaLamp, you should enter your password in the following format:

• TableBananaLamp12032003

If this still isn't working, please contact the IT Service Desk or 0191 208 5999, making sure to quote your email address and username that have been supplied via email.

Check your academic Canvas course for more details. If you're still not sure, get in touch with your academic strand leader and ask for more information.

Registration will take place in the Boiler House, at Newcastle University’s main campus.

Check your academic timetable to find out which days you're on-campus, this will indicate when your registration is:

• Sunday 30 June, 13:00 - 16:00: On-campus Sunday, Monday and Tuesday
• Wednesday 3 July, 13:00 - 16:00: On-campus Wednesday, Thursday and Friday

Visit our PASS results page, which details exactly what you need to do to successfully complete the Summer School.

Check the key on your timetable to see which sessions are compulsory. Attendance at these sessions will be monitored and if you miss any, the PARTNERS team will be in touch to ask for evidence of why you were absent.

Find your timetable

To make the most of your experience on PASS, we recommend you try to attend some social activities. It will help you to get a full insight into student life at Newcastle.

There'll be a range of events to suit everyone. However, we understand students may wish not to attend activities. Instead you are welcome to socialise in the accommodation facilities, as attendance is not compulsory for social activities.

If you've made Newcastle University your Firm Choice via PARTNERS and you've completed your Code of Conduct, you will receive your login details on Monday 24 June 2024.

If you've done both of the above, check your email inbox (and spam/junk folders) for an email from the PARTNERS team. The email will be received from academicsummerschool@ncl.ac.uk. If you can't find your login details (or they simply don't work), please contact the PARTNER team via the helpdesk.

If you've made Newcastle University your Firm Choice via PARTNERS, but still need to complete your Attendee Code of Conduct, you can do so via the following address: Attendee Code of Conduct.

Attendance for the entirety of PASS (30 June -5 July) is compulsory.

Absences will only be granted in exceptional circumstances, with evidence such as a doctor's note or hospital appointment letter. Holidays or trips will not be considered legitimate reasons and will be recorded as unauthorised absences. If you miss a day of PASS without good reason, this could impact your successful completion of the Summer School, and jeopardise your lower conditional PARTNERS offer.

You have until Friday 24 May 2024 to complete the Accommodation and Travel Request Form. This will be sent to any eligible student via email.

If you complete the form after this time, we will be unable to provide accommodation for you during the on-campus days of the Summer School. You will have to organise to book your own travel to campus in time for registration on the first day of the Summer School, between 13:00 - 16:00. 

If you book your own travel you will need to complete a Travel Reimbursement Claim Form during your on campus days of PASS. We can reimburse you for this after the Summer School. Please note, for any travel claims over £20. you may be waiting until the end of September 2024 to receive the funds into your bank account. 

If you have completed the Travel and Accommodation Request Form, your ensuite room in Park View Student Village will be reserved for the duration of your on-campus days. This will be free of charge.

Take a look around the accommodation.

You have until your UCAS decision deadline to complete the travel and accommodation form for the event. If you received all your university decisions by 16 May 2024, you have until Thursday 6 June 2024 to select your firm choice University.

The accommodation and travel request form will be sent to eligible students via email.

Note: attendance at the PARTNERS Academic Summer School is for students who have made Newcastle University their Firm Choice via UCAS only.

Unfortunately, we're unable to make any guarantees of who will be on the same floor as you in the accommodation blocks during PASS.

Only PARTNERS students will be residing in the accommodation. You'll have plenty of opportunities during the day, and in social activities to chat to your friends and other PARTNERS students too.

We'll be sending out weekly emails to confirm subject strands and timetables to any new Firm Choice offer holders. Look out for more information about your subject strand landing in your inbox within a week.

Yes you will have access. However please note, there will be no accommodation/catering vouchers or travel available for this.

If you follow the guidance from your strand leader and submit the assessment as directed, you will not fail.

You should receive written academic feedback (both positive and constructive) and may receive a mark or a score.

The feedback and marking are designed to give you a valuable head start on your course when you hopefully enroll in September 2024.

Out of ? attendees at PASS 2023, ?% of students successfully completed the Summer School.

If you choose to book your own travel, we can reimburse your travel costs to and from the University, providing that you travel by the most reasonable method possible. Please be aware that you may be waiting to receive the funds up until the end of September 2024.

If you're not local, we will pay for one return journey. You will need to fill out a Travel Reimbursement Claim Form during your on campus day of PASS.

If you're local, we will pay for each day you need to travel to the university for compulsory on-campus activities. We can reimburse local travel in cash up to £20 during your on campus day of PASS.

If you are a student living local to Newcastle, then you can read more about travel arrangements to campus.