Student Financial Support

Appointments & Drop-ins

Appointments and Drop-ins

Our Student Financial Support Team are here to help.


Get in touch if you have a query or concern about your finances or funding. We can resolve many queries over the phone or by email, but we’ll book a face-to-face appointment if you need one.

What can I get help with?

You can book an appointment if you:

What happens if I need an appointment?

Get in touch with us. We’ll ask you a few questions to decide how we can help you best. We’ll help you over the phone or email if we feel it can save you time.

If you need an appointment, we will arrange a meeting at a time that fits in with your studies. You'll need to report to the Student Service helpdesk on Level 2 of King's Gate 10 minutes before your appointment time.

If you're a prospective student or applicant, contact us using our online form.

Weekly Drop-In Session

If you have a simple finance query you can come to our weekly drop-in for assistance. If your query is urgent or you'd rather not wait until the next drop-in session, contact us using our online form or by phone.

When are the sessions?

Every Wednesday and Thursday from 14:00-16:00 (2:00-4:00pm).

Where are the sessions?

You can register for drop-in at the Student Services helpdesk on Level 2 of King’s Gate. Take a ticket when you arrive. When it’s your turn, you’ll be called to the helpdesk.

  • you can’t pre-book an appointment as the service is first-come first-served, so you might need to wait a little bit to be seen
  • there are six slots lasting 15 minutes each
  • slots will be given to the first six students in the order they arrive
  • we’ll collect you from the waiting area

What can I discuss?

Come along if you:

  • are struggling with money and need help
  • have a query about student finance you think can be answered quickly
  • have a question about funding that the University offers
  • want general information about other sources of funding

Drop-in is a short session, so you’ll need to contact us for an appointment if you have queries about:

As drop-in is a short session, you’ll need to contact us for an appointment if you:

If you’re a prospective student or applicant, contact us using our online enquiry form.

If your query is about tuition fees, contact the Fees Team.