Newcastle University Business School

Desislava Nikolova

Alumni Profile

About Desi

Current Job: Executive Interviewer at DXC Technology
Current Location: Sofia, Bulgaria
Nationality: Bulgarian
LinkedIn: Desislava Nikolova

About Desi's Career

Since graduating, what have you gone on to do? 
After graduating I returned home to Sofia, Bulgaria, and joined the company that I’m still with today, DXC Technology. I’ve been part of it since March 2017 and was initially in an administrative role within the service request management team. However, in January this year I joined DXC’s global client experience team as an executive interviewer. My team runs DXC’s client satisfaction program globally and as one of only three interviewers my role requires meeting with its top 100 clients, either in person or over the phone, in order to capture their perceptions and expectations of DXC and its services. I am also responsible for analysing the findings and producing an executive summary for DXC’s leadership team, as well as working with the account leaders of each client to develop improvement plans that address our clients’ concerns and suggestions. 

Is the above what you planned to do before starting university?
With an innovation and business-related degree, I knew I would try and join a global IT company following graduation, but I definitely didn’t imagine doing it in the role I’m in today. 

About Desi's Newcastle Experience

What was your favourite thing about your course?
My favourite thing about the course was the hands-on, practical modules that required us to work in teams with my coursemates. 

Were you involved in any other extra curriculum activities or societies during your time here?
I was a Class Representative and a member of the Latin American and Bulgarian societies. I also did a five month internship at Newcastle University Business School which was related to its crowdfunding and collaboration platform CrowdSkills. This experience helped me pick up skills that were later related to my career.

About Desi's Future

How do you see future technologies and new ways of working (Future of Work) affecting your sector?
From an IT perspective, robotics, AI, etc. are already here and impacting most, if not all, sectors. However, I do think that people would always prefer speaking with another human versus a chatbot/robot, and having that ‘personal’ touch when it comes to communication, so my expectation is that the communication sector as well as the communication-related jobs would not be as impacted as others. 

Where do you see yourself in five years’ time?
It’s too early to tell as I’ve only been in my current role for 10 months, but perhaps go on to lead a company’s client satisfaction programme.

Profile uploaded: 10/02/20