Background

Overview

I joined Newcastle University in October 2016 in my first academic post as a Lecturer in Marketing after a diverse career in the private, public and Third Sectors. My research focuses on service innovation through increased participation in order to improve health and well-being. Participation can be through individual consumption (e.g. use of self-service technologies) and cross-sector collaboration at the organisational level.

Qualifications

• BA (Hons) English Studies (2:1) University of Exeter
• MA Criticism & Theory (Merit) University of Exeter
• MBA Corporate Social Responsibility (Distinction) University of Nottingham
• M Res Business & Management (Distinction) University of Nottingham
• PhD Business & Management (Pass without conditions) University of Nottingham

Awards & Grants

• 2019 Nominated for The Education Awards in the Contribution to Student Employability Category
• 2016 Loughborough University Centre for Services Management Doctoral Colloquium Best Paper Award (£50)
• 2015 ESRC Writing Competition - Highly Commended (£500)
• 2015 University Endowed Award (Dean Moore Postgraduate Prize) for outstanding 3rd year PhD student (£120)
• 2015  Association for Consumer Research Transformative Consumer Research Travel Grant (USD 800)
• 2015 Doctoral Training Centre Researcher-Led Interdisciplinary Collaboration Project Award (£1500) 'Seeding a Seed'an interdisciplinary research project on antimicrobial resistance
• 2015 University of Nottingham Competitive Graduate School Travel Prize (£600)
• 2014 Interdisciplinary Summer School: Social Sciences Meet Health Care - Inclusive Health Care Innovation (Guest of Technische Universität Dresden & Germany's Excellence Initiative including €250 travel bursary)
• 2013 Foundation for Sociology of Health & Illness International Conference Travel Award (£600)
• 2013 UK Primary Care Research Network National Portfolio (PhD study adopted)
• 2011-2015 ESRC DTC 1 3 MRes and PhD Business & Management Studentship (£76,000)
• 2009 Nottingham University Business School (NUBS) Association of MBAs & The Independent's 'MBA Student of the Year'
• 2008 International Centre for Corporate Social Responsibility MBA Scholarship (£31,000)
• 2006 UFI Ltd Business Challenge Award (eLearning Best Commercial Solution)
• 2001 AHRB British Academy Scholarship for MA Criticism & Theory (£10,000)

Memberships & Affiliations

• Services Marketing Research Group
• Centre for Knowledge, Innovation, Technology and Enterprise (KITE)
• Equality, Diversity & Inclusion Committee
• Academy of Management
• ACR Transformative Consumer Research
• Consumer Culture Theory
• European Sociological Association
• AMA SERVSIG
• NUBS Early Career Researcher Writing Club (Co-founder)

Reviewer

• Journal of Services Marketing
• Journal of Service Research
• Journal of Business Research
• Journal of Product Innovation Management
• Journal of Public Policy & Marketing
• Journal of Marketing Management
• ACR Conference
• CCT Conference
• Academy of Marketing Conference
• Administrative Sciences

Google scholar: Click here.
ORCID: Click here. 

Research

My research interests relate to innovation and sustainable consumption, particularly in the context of healthcare demand management using technology-based service channels and cross-sector collaboration.

• Service Marketing
• Self-Service Technologies
• Transformative Service Research
• Service-dominant logic
• Self-Service Technologies
• Telehealth & Technology-based Healthcare Services
  
• Patient Experience 
• Critical Realism
• Sustainable consumption
• Antimicrobial resistance stewardship
• Cross Sector Partnerships
• Corporate Social Responsibility

Research Projects

2018 Innovate UK: ICURe Cohort 14, 'Organ Perfusion' (Co-Investigator)

2017 Collaborating for EMS (Co-Investigator)

2017 NHS Innovation Project Evaluation for North East Commissioning Support (NECS) (Co-Investigator)

2017 Diagnostic Evidence Co-operative Newcastle - Market Research for a Sepsis POCT (Consultant)

2013-2016 Nottingham City (NHS) CCG and CityCare Partnership - Patient Experience Evaluation (Principal Investigator)

2015 NNZ (UK) Ltd - Strategic marketing report for fresh produce net packaging multinational (with Dr Anastasios Pagiaslis)

2015 Hexagon Consultants (Ecuador) - Recommendations Report: Design Criteria for Multi-Sector Collaborations for the Social Good (with Dr May Seitanidi)

2013-2015 Kent Business School - Emergency Medical Services: partnerships with the voluntary sector (with Dr May Seitanidi)

2011-2012 Nottingham University Business School / ICCSR: EU FP7 Work Programme 3: 'CSR Impact' - Case studies of impact from two leading UK supermarkets' Corporate Social Responsibility Agendas  

2010-2011 NHS East Midlands Regional Innovation Fund Project. 'A framework for evidence-based decision-making': social marketing and prevention of childhood overweight and obesity using the National Chlldhood Measurement Programme Data and Experian's 'MOSAIC' geodemographic analysis. Research partners: East Midlands CLAHRC, Experian, NHS, Nottingham University Business School.

2009-2010 UK Sustainable Investment & Finance (UKSIF) Green Paper on 'Barriers to Growth of Innovative Pro-Development Financial Products'. National Ethical Investment Week Roundtable Discussion.

Research Grant Proposals

2019 Trans-Atlantic Platform for Social Innovation (Co-I) - under review

2018 Leverhulme/British Academy Small Research Grant (PI) - unsuccessful

2018 EPSRC Plastic Waste Reduction (Co-Investigator) - unsuccessful

2016 EPSRC Bridging the Gap Interdisciplinary Sandpit for Antimicrobial Resistance Research (Runner up for £20,000 prize)

2015 ESRC DTC Interdisciplinary Research Sandpit Event for Researcher-Led Initiatives on anti-microbial resistance from 5 disciplinary perspectives (awarded £1500)

2014 University of Nottingham’s Intention to Submit to EPSRC Themed Call: Anti-microbial Resistance. Draft proposal on Telehealth for AMR Stewardship accepted for inclusion to successful bid as an example of interdisciplinary research for pump priming funding.

Conference Presentations

2019 'Places of consumer activism: the affordances of everyday service systems' Go Jefferies, J., Bishop, S. and Hibbert, S. Academy of Marketing 2019 Conference Workshop. Regent's University London, 2-4 July.

2019 'Consumers on the Job: Coproduction Crafting in Expert Services', Spanjol, J., Nations, C., Anderson, L., Mende, M., Downey, H. Go Jefferies, J., Ostrom, A. QUIS 16, Karlstad, Sweden, 10-13 June. 

2019 Exploring E-TCR. Transformative Consumer Research Dialogical Conference, Florida State University, Tallahassee 19-22 May.

2018 'Institutional logics and the co-creation of value through self-service healthcare technology'. Go Jefferies, Bishop & Hibbert. Frontiers in Service Conference 2018, Austin, Texas, 5-9 September.

2018 'Design and Institutional Affordances: the co-creation of value in public services'. Go Jefferies & Bishop. 22nd Annual IRSPM Conference, Centre for Service Excellence, University of Edinburgh Business School. 

2018 'Extending the role of Institutional Design in Lean Collaborative Governance under extreme conditions: Emergency Medical Service Provision in the UK'. Seitanidi, Go Jefferies, Emmanouilidou & Palmer. 22nd Annual IRSPM Conference, Centre for Service Excellence, University of Edinburgh Business School. 

2017 ‘Institutional logics and the co-creation of value through self-service health care technology’. Go Jefferies, Hibbert & Bishop. Bringing Institutional Theory to Marketing. ISC Paris, 29-30 May.

2017 ACR Transformative Consumer Research Dialogical Conference. Transforming Patient Experience Track. Cornell University, 18-20 June.

2017 Newcastle University Open Lab: Lab Talks. ‘Telehealth Ninjas: A study of the mastery of technologies for chronic disease care’, 17 March.

2016  Invited Panellist, ‘Psychological and Social Determinants of Health in Healthcare Services’ (with Laurel Anderson, Per Skålén, Lars Witell, Ray Fisk, Daniele Mathras), ‘TSR Discourses in Well-being’, Special Session, SERVSIG International Research Conference, Maastricht University (17-19 June)

2016 Invited Speaker, British Sociology Association, East Midlands Medical Sociology Event, De Montfort University (4 April) ‘Telehealth Ninjas: A study of technology mastery for chronic disease care’.

2016 Centre for Services Management Doctoral Colloquium, Loughborough University, ‘Telehealth Ninjas: A study of technology mastery for chronic disease care’. Best Paper Award.

2015 Academy of Management 75^th Annual Meeting – Health Care Management Division Paper, ‘Improving Health Outcomes: Applying the Socio-Technical Imaginary toward a Program Theory for Antimicrobial Resistance and Telehealth Agendas’ 

2015 Centre for Health Innovation Leadership & Learning, Nottingham, Research Seminar with Prof Ewan Ferlie, ‘Patient experience of telehealth for chronic disease self-management: applying a value co-creation framework’ 

2015 Prof Rod Brodie’s Workshop on Customer Engagement, ‘Patient experience of telehealth for chronic disease self-management: applying a value co-creation framework’ 

2014 ‘Exploring Patient Experience of Telehealth for Self-management of Chronic Disease: Applying a value co-creation framework’ (Technische Universität Dresden Interdisciplinary Summer School)

2014 Centre for Health Innovation, Leadership & Learning (CHILL) Brownbag Seminar, ‘Patient experience of telehealth for chronic disease self-management: applying a value co-creation framework’ 

2014 ‘Exploring Patient Experience of Telehealth for Self-management of Chronic Disease: Using Feminist Perspectives to Analyse Discursive Change in the Healthcare Servicescape’ (Association for Consumer Research Gender, Marketing & Consumer Behaviour, Helsinki)

2014 ‘An exploratory study of X-PERT Educators’ views of Diabetes Self-management and Structured Education’ (Health Services Research Network, Nottingham)

2014 (Go Jefferies & Helliwell), ‘Ways of improving health outcomes: Antimicrobial resistance and Telehealth Agendas’ (International Philosophy of Nursing Conference, Nottingham)

2014 ‘Patient experience of telehealth for chronic disease self-management: why a value co-creation framework?’ (Midlands Regional Doctoral Colloquium Nottingham) 

2013 ‘An exploratory study of healthcare professionals’ views of Diabetes Self-management and Structured Education: The role of context on professional agency and the spread of innovation’ (European Sociology Association, Turin, Italy)

Teaching

• MKT2008 - MKT2044 - MKT2045 Services Marketing

• MKT3014 - MKT3100 New Service Development

• NBS8236 Customer Relationship Management

• UG and PG Dissertation Supervision

Student Feedback, Guidance and Consultation Hours:  Mondays 0900-1100 and Tuesdays 1600-1700

Students who wish to contact me for support can reach me via email or Skype in the first instance

Publications

• Go Jefferies J, Bishop S, Hibbert S. Customer boundary work to navigate institutional arrangements around service interactions: Exploring the case of telehealth. Journal of Business Research - Special issue on Bringing institutional theory to marketing 2019, ePub ahead of Print.
• Gallan A, McColl-Kennedy JR, Barakshina T, Figueiredo B, Go Jefferies J, Gollnhofer J, Hibbert S, Luca N, Roy S, Spanjol J, Winklhofer H. Transforming Community Well-Being Through Patients' Lived Experiences. Journal of Business Research - Special issue on Transformative Consumer Research 2019, ePub Ahead of print.
• Go Jefferies J, Bishop S, Hibbert S. Service innovation through resource integration: an empirical examination of co-created value using telehealth services. Public Policy and Administration 2019, epub ahead of print.
• Anderson L, Spanjol J, Go Jefferies J, Ostrom A, Nations Baker C, Bone SA, Downey H, Mende M, Rapp J. Responsibility and Well-Being: Resource Integration Under Responsibilization in Expert Services. Journal of Public Policy and Marketing 2016, 35(2), 262-279.
• Go-Jefferies J, Hibbert S, Bishop S. Institutional logics and the co-creation of value through self-service health care technology. In: Bringing Institutional Theory to Marketing. 2017, ISC Paris, France.
• Go-Jefferies J, Bishop S, Hibbert S. Creating value through resource integration: an empirical examination of the co-creation of value using telehealth services. In: The Individual and the State: co-production and interdependency in the mixed economy of public service consumption. 2016, University of Nottingham. In Preparation.
• Go-Jefferies J. They know how much oxygen I breathe, which is fine by me. London, UK: The Guardian, 2015. Available at: https://www.theguardian.com/science/blog/2015/nov/11/the-world-in-2065-what-do-social-scientists-think-the-future-holds.
• Go-Jefferies J, Helliwell R. Improving Health Outcomes: Program Theory for Antimicrobial Resistance and Telehealth Policies. In: Academy of Management 75th Annual Meeting. 2015, Vancouver, Canada.
• Wilson R, Mackenzie E, Go-Jefferies J, Casey R, Martin M. Advancing Innovation with Managers in the NHS organisational environment (AIMING) project. NHS North of England Commissioning Support Unit (NECS), 2017. Available at: http://www.necsu.nhs.uk/wp-content/uploads/2017/12/AIMING-Report-December-2017.pdf.
• Hibbert S, Go-Jefferies J, Callaghan F, Soultana L. "Turning customer insight into targeted and effective service delivery", in NHS East Midlands Regional Innovation Fund.. 2011.