Information Systems and Digital Transformation Research
Our research delves into the use of digital technologies in various sectors, focusing on their role in shaping new e-business strategies and driving innovation.
Our work explores all aspects of information systems and applications of digital technologies in different sectors and domains.
We are particularly interested in the impact of Internet-related technologies and e-business on emerging strategies and e-business models. We also examine the resulting organisational, and product and service innovations.
Our research covers a wide range of markets and sectors. In particular, we focus on:
- innovative applications
- new ways of creating and capturing value for both users and organisations
Our research approach
Our research uses a variety of methodologies. It covers a wide range of information systems and digital research areas.
We aim to address questions linked to practice. We do this by integrating qualitative and quantitative approaches. These approaches are tailored to the specific needs of each research domain.
Our methodological diversity means we can unravel complex phenomena. We can then derive practical implications that resonate with stakeholders. We are committed to creating value for our stakeholders and partners.
We have strong networks with industry, government, and non-profit organisations. This allows us to secure funding for our research endeavours. It also ensures the relevance and applicability of our findings in real-world contexts.
We bridge the gap between academia and industry. Collaborative projects and knowledge exchange initiatives help translate cutting-edge research into impactful solutions.
We examine:
- the development of novel systems and applications
- the role of ICTs in underpinning and facilitating existing interactions within open and closed innovation systems
We aim to understand the underlying change processes that affect information system management and behaviour. This can have significant impact on how technologies are adopted, deployed and used over time. These technologies include:
- cloud computing
- blockchain
- artificial intelligence
- mobile apps
and more.
Business models explain how a company provides value to its customers. They also cover how the company is structured and how it works with partners to create, market, and deliver this value to make profits and sustain revenue
ICTs can play a key role in all business blocks. This makes it possible to innovate beyond the design of the products/service itself.
Online consumer behaviour
Our research looks at how consumers use digital technologies and platforms in their day-to-day activities. We examine the transition from traditional consumption behaviour to online consumption. As part of this, we consider:
-
the context of online consumption experience
-
consumers' online interaction with their peers in the context of sharing economy
-
the effect that the new forms of consumption have on consumers’ well-being
E-retailing and consumer journeys
Our research also examines different retail approaches. It considers multi-channel, cross-channel and omni-channel strategies.
We are particularly interested in the transition from multi-channel to omni-channel strategies. Our work investigates how different available channels and customer touchpoints can complement each other. We consider how this can enhance and optimise customer experience.
The Internet of Things (IoT) will make it possible for people and things to be connected any time, any place, with anything and anyone, using any network and any service.
Technology is becoming increasingly ubiquitous. It manifests through smart homes, workplaces, manufacturing, and cities. It will redefine how we live and work. On one hand it will afford new capabilities and opportunities. However, it will also pose significant challenges and risks.
Organisations use augmented and virtual reality to engage consumers. Their immersive nature means that they can attract attention and present content more vividly.
We consider how marketing communication can use virtual and augmented reality to influence consumer attitudes and decision making.
National EdgeAI Hub
Funder: EPSRC
Start Date: February 2024
End date: January 2029
Co Investigator: Savvas Papagiannidis
Energy Village - Technology Adoption and Consumer Behaviour
Funder: NGN
Start date: April 2022
End date: March 2029
CoI investigator: Savvas Papagiannidis
AI and Big Data workshops
Funder: Society for the Advancement of Management Studies (SAMS)
Start date: March 2020
End date: February 2023
Principal investigator: Savvas Papagiannidis
PACE: Privacy-Aware Cloud Ecosystems (SAGE Computing)
Funder: EPSRC
Start date: August 2018
End date: December 2021
Co-investigator: Savvas Papagiannidis
Alabed A, Javornik A, Gregory-Smith D, Casey R (2023). More than just a chat: a taxonomy of consumers relationships with conversational AI agents and their well-being implications. European Journal of Marketing.
Papagiannidis S, Alamanos E, Bourlakis M, Dennis C (2023). The pandemic consumer response: A stockpiling perspective and shopping channel preferences. British Journal of Management. Vol. 34(2), pp. 664-691.
Ameen N, Papagiannidis S, Hosany ARS, Gentina E (2023). It’s part of the new normal: Does a global pandemic change employees' perception of teleworking. Journal of Business Research. Vol. 164
Davlembayeva D, Papagiannidis S (2023). Platform-provider relationship dynamics in the sharing economy: Challenges and implications. Industrial Marketing Management. Vol. 111, pp. 242-256.
Dwivedi YK, Kshetri N, Hughes L, Rana NP, Baabdullah AM, Kar AK, Koohang A, Ribeiro-Navarrete S, Belei N, Balakrishnan J, Basu S, Behl A, Davies GH, Dutot V, Dwivedi R, Evans L, Felix R, Foster-Fletcher R, Giannakis M, Gupta A, Hinsch C, Jain A, Jane Patel N, Jung T, Juneja S, Kamran Q, Mohamed Ab S, Pandey N, Papagiannidis S, Raman R, Rauschnabel PA, Tak P, Taylor A, tom Dieck MC, Viglia G, Wang Y, Yan M (2023). Exploring the Darkverse: A Multi-Perspective Analysis of the Negative Societal Impacts of the Metaverse. Information Systems Frontiers. Vol. 25, p. 20712114.
Dwivedi YK, Kshetri Nir, Hughes L, Slade EL, Jeyaraj A, Kar AK, Baabdullah AM, Koohang A, Raghavan V, Ahuja M, Albanna H, Albashrawi M, AlBusaidi AS, Balakrishnan J, Barlette Y, Basu S, Bose I, Brooks L, Buhalis D, Carter L, Chowdhury S, Crick T, Cunningham SW, Davies GH, Davison RM, Dé R, Dennehy D, Duan Y, Dubey R, Dwivedi R, Edwards JS, Flavián C, Gauld R, Grover V, Hu M, Janssen M, Jones P, Junglas I, Khorana S, Kraus S, Larsen KR, Latreille P, Laumer S, Malik FT, Mardani A, Mariani M, Mithas S, Mogaji E, Nord JH, O'Connor S, Okumus F, Pagani M, Pandey N, Papagiannidis S, Pappas IO, Pathak N, Pries-Heje J, Raman R, Rana NP, Rehm SV, Ribeiro-Navarrete S, Richter A, Rowe F, Sarker S, Stahl BC, Tiwari MK, van der Aalst W, Venkatesh V, Viglia G, Wade M, Walton P, Wirtz J, Wright R (2023). So what if ChatGPT wrote it? Multidisciplinary perspectives on opportunities, challenges, and implications of generative conversational AI for research, practice, and policy. International Journal of Information Management. Vol. 71
Marikyan D, Papagiannidis S, Stewart G (2023). Technology acceptance research: Meta-analysis. Journal of Information Science.
Marikyan D, Papagiannidis S (2023). Exercising the Right to Repair: A Customers Perspective. Journal of Business Ethics.
Marikyan D, Papagiannidis S, Rana OF, Ranjan R (2023). General data protection regulation: a study on attitude and emotional empowerment. Behaviour and Information Technology.
Budhwar P, Chowdhury S, Wood G, Aguinis H, Bamber GJ, Beltran JR, Boselie P, Lee Cooke F, Decker S, DeNisi A, Dey PK, Guest D, Knoblich AJ, Malik A, Paauwe J, Papagiannidis S, Patel C, Pereira V, Ren S, Rogelberg S, Saunders MNK, Tung RL, Varma A (2023). Human resource management in the age of generative artificial intelligence: Perspectives and research directions on ChatGPT. Human Resource Management Journal. Vol. 33(3), p. 606659.
Vega A, Gabbioneta C, Osorio C, Cunningham J (2023). A Micro-Level Study of Research Impact and Motivational Diversity. The Journal of Technology Transfer.
Ogunbodede O, Papagiannidis S, Alamanos E (2022). Value Co-Creation and Co-Destruction Behaviour: Relationship with Basic Human Values and Personality Traits. International Journal of Consumer Studies. Vol. 46(4), pp. 1278-1298.
Nayernia H, Bahemia H, Papagiannidis S (2022). A systematic review of the implementation of industry 4.0 from the organisational perspective. International Journal of Production Research. Vol. 60(14), pp. 4365-4396.
Papagiannidis S, Marikyan D (2022). Environmental Sustainability: A technology acceptance perspective. International Journal of Information Management. Vol. 63
Papagiannidis S, Davlembayeva D (2022). Bringing Smart Home Technology to Peer-to-Peer Accommodation: Exploring the Drivers of Intention to Stay in Smart Accommodation. Information Systems Frontiers. Vol. 24, pp. 1189-1208.
Marikyan D, Papagiannidis S, Rana O, Ranjan R, Morgan G (2022). "Alexa, Lets Talk About my Productivity": The Impact of Digital Assistants on Work Productivity. Journal of Business Research. Vol. 142, pp. 572-584.
Marikyan D, Papagiannidis S, Rana O, Ranjan R (2022). Blockchain Adoption: A Study of Cognitive Factors Underpinning Decision Making. Computers in Human Behavior. Vol. 131
Marikyan D, Papagiannidis S, Rana O, Ranjan R (2022). Blockchain: A Business Model Innovation Analysis. Digital Business. Vol. 2(2)
Dwivedi YK, Hughes L, Baabdullah AM, Ribeiro-Navarrete S, Giannakis M, Al-Debei MM, Dennehy D, Metri B, Buhalis D, Cheung CMK, Conboy K, Doyle R, Dubey Rr, Dutot V, Felix R, Goyal DP, Gustafsson A, Hinsch C, Jebabli I, Janssen M, Kim Y, Kim J, Koos S, Kreps D, Kshetri N, Kumar V, Ooi K, Papagiannidis S, Pappas I, Polyviou A, Park S, Pandey N, Queiroz MM, Raman R, Rauschnabel PA, Shirish A, Sigala M, Spanaki K, Wei-Han Tan G, Tiwari MK, Viglia G, Wamba SF (2022). Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice, and policy. International Journal of Information Management. Vol. 66
Lu Y, Papagiannidis S, Alamanos E (2021). Adding things to the internet: exploring the spillover effect of technology acceptance. Journal of Marketing Management. Vol. 37(7-8), pp. 626-650.
Tueanrat Y, Alamanos E, Papagiannidis E (2021). Going on a journey: A review of the customer journey literature. Journal of Business Research. Vol. 125, pp. 336-353.
Manika D, Papagiannidis S, Bourlakis M, Clarke RM (2021). Drawing on Subjective Knowledge and Information Receptivity to Examine an Environmental Sustainability Policy: Insights from the UK's Bag Charge Policy. European Management Review. Vol. 18(3), pp. 249-262.
Davlembayeva D, Papagiannidis S, Alamanos E (2021). Sharing economy platforms: An equity theory perspective on reciprocity and commitment. Journal of Business Research. Vol. 127, pp. 151-166.
Manika D, Antonetti P, Papagiannidis S, Guo X (2021). How pride triggered by pro-environmental technology adoption spills over into conservation behaviours: A social business application. Technological Forecasting and Social Change. Vol. 172
Vega A, Chiasson M (2021). Complementary adoptions and the diffusion of information systems in small and medium enterprises: an exploratory study. International Journal of Business Science and Applied Management. Vol. 16(3), pp. 18-38