Online Support

Your online days of PASS

On 22 June, you will receive your own personal university log in details, including a username, password and email address.

You'll only be given login details and access to Canvas if you've completed the Code of Conduct.

Part of the PARTNERS Academic Summer School will take place online via a platform called Canvas. It's important to log in to familiarise yourself with the PASS courses and modules in advance so you're ready to use them on your first day.

Online content is compulsory to attend and may include:

live webinars
online group discussions
recorded lectures
self-guided study

Step-by-step IT access set-up

1. Your email address

It is made up of your username with @newcastle.ac.uk after it, for example:

user name: C1234567
email address: C1234567@newcastle.ac.uk

2. Your password

When logging in for the first time, you must add your date of birth (in the format DDMMYYYY) to the password details sent to you by email:

For example:

if the password you received by email is FractionSortFifth
your Date of Birth is 1 May 2002
Your password is: FractionSortFifth01052002

Once you have successfully logged in the first time, you can reset your password to something more memorable, see our guidance for choosing a good password.

When resetting your password, your new password needs to be a minimum of 16 characters in length.

3. Your university email

All PARTNERS students have a Newcastle University email account hosted by Microsoft's Office365 service.

Log in to your university email account at Office 365 (using your university email address). Subject strand leaders will only contact you via your university email address or Canvas.

The first time you log in to your university email, you will be asked to set up Multi-Factor Authentication (MFA).

You can find step-by-step instructions in our Multi-Factor Authentication Guidance.

Your university email address is: username@newcastle.ac.uk and you can start using this immediately.

4. Using Wi-Fi and PCs on campus

To log onto student PCs on campus, you will be asked for your username, (for example C1234567) only and not your full email address.

To access Wi-Fi on campus, please search for and connect to Eduroam.

This has a slightly different way to log on, it is username@ncl.ac.uk and your password.

5. Log in to Canvas

Access Canvas here: canvas.ncl.ac.uk

You will receive access to two Canvas courses:

The PASS Hub Canvas Community, access from Monday 22 June, includes:

the HE skills module
the Careers and Employability module
- this includes the live Ask the Experts session links and info (doesn't apply to Medicine strand)
- the Ask the Experts sessions take place online on Monday 29 June or Thursday 2 July between 13:00 - 17:00
your final timetable
access to the virtual helpdesk with key contacts and support services during PASS
social activity sign up