Newcastle University Business School

Staff Profile

Professor Rob Wilson

Director of the Knowledge Innovation Technology Enterprise (KITE) Research Centre



I am Professor of Information Systems Management and Director of the Newcastle University Research Centre for Knowledge Innovation Technology and Enterprise (KITE). My research interests are in public service innovation and sociotechnical systems: the role that data, information and information systems play in inter-organisational innovation and relationships. 

I have over two decades of experience working on and leading public service information system research and development projects. I have lectured widely on collaboration, information sharing and information systems in public service contexts and have taught on a range of UG and PG management programmes including Research Methods, Information Systems, Public Services Management and Partnership/Collaborative working.

To keep up to date with what I am doing follow me on Twitter @WilsoRob

Google Scholar: Click here.


BSc (Hons), Cert MRS, MSc, PG Cert, PhD

Current roles and responsibilities

Director of the Centre for Knowledge Innovation Technology and Enterprise (KITE), a Newcastle University Research Centre (2012 ongoing). Follow our Twitter feed @KITEResearch 

Director of the Newcastle Living Lab, KITE, Newcastle University (member of the European Network of Living Labs - ENoLL)


Fellow of the Higher Education Academy (HEA)

Fellow of the ESRC Review College

Fellow of the EPSRC Review college

UK Academy for Information Systems (UKAIS)

Member of European Group on Organisational Studies (EGOS)

Member of British Association Management (BAM)

Member of Association Directors Adult Social Services (ADASS) Information Management group

Member of Local Authority Research Information Association (LARIA)

Primary Health Care Specialist Group of the British Computing Society (BCS)

World Organisation of Family Doctors (WONCA) Informatics Working Party


Research Interests

Over the course of my career I have been actively engaged in over fifty research and development projects. The work is based in three overlapping contexts - the integration and information aspects of public services (in particular contexts of health and social care - including children, older people and families); the challenges of information and measurement in local governance (the NHS, VCS/Third sector and local government) and the role of information and information systems in education in particular higher education.

Outputs include journal articles, books/book chapters and conference papers. The applied nature of much of the work in domains of policy and practice has also generated impact through policy and evaluation reports, workshops, invited presentations, expert advice and manager/practitioner toolkits.

This programme has been influential in policy making and information systems thinking and much of the research is covered in detail in a co-authored book Digital Government @ Work (with Ian McLoughlin featuring contributions from Mike Martin) published by Oxford University Press.

A long term focus has been healthcare and information systems comprising over two decades of working in and around projects looking at electronic health records, telecare and prescribing systems in a range of settings. My most recent collaboration with Ian McLoughlin produced a book on disruptive innovation and Digital Healthcare, also for Oxford University Press.

Keywords:  information sharing; multi-agency and inter-organisational relationships; identity management; public service innovation; social informatics; sociotechnical systems;

Current Projects 

EPSRC Digital Economy Research Centre programme (2015-2020) Wilson is a Co-Investigator of a grant supporting the centre based at Newcastle University conducting research into Digital Civics. Led by Patrick Olivier of Open Lab, Wilson is co-leader of the Social Care strand with academic collaborators including Barbara Hanratty, Katie Brittain, Mike Martin, Toby Lowe, John Vines, Pam Briggs and others. The aim is to work closely with a range of organisations including public service agencies, service providers and technology suppliers to develop and apply digital innovations in areas of health and social care of older people, children and families.

Horizon 20/20 - Co-Creation programme (2017-2020) Co-creation of Social Innovation (CoSIE) The CoSIE project seeks to contribute to democratic dimensions and social inclusion through co-creating public services by engaging diverse citizen groups and stakeholders. Utilizing blended data sources (open data, social media) with innovative deployment of ICT (including data-analytics, Living Lab, community reporting) through nine pilot contexts. The project introduces the culture of experiments that encompasses various stakeholders for co-creating service innovations with various combinations of public sector, civil society and commercial actors. The project is being implemented as a joint venture between 24 partners from ten EU countries. Pilots include co-housing of older people in Poland, youth co-empowerment for health and wellbeing through social media in Finland, empowering entrepreneurial skills in Spain and reducing childhood obesity in Italy. The main contribution of the Newcastle University team is leading Workpackage 6 (WP6) Living Lab support with the aim of supporting sensemaking and co-productive design of pilots by helping them to develop a set of models of the roles, structures, processes and capacities of their social investment context and the exchange and learning between the pilots based on common approaches to representing their visions, developments and outcomes.

Research Roles

Director of the Centre for Knowledge, Innovation, Technology and Enterprise (KITE), Newcastle University including the Public and Social Innovation research group within the centre.

Postgraduate Supervision

As well as having extensive experience of supervising Masters dissertations I am interested hearing from potential Doctoral students in the areas of information systems (including health and social care records) in multi-agency/inter-organisational relationships in public services and local governance. I am involved as a supervisor in the EPSRC funded Centre for Doctoral Training on Digital Civics based at Open Lab in Computing Science. I have four PhD completions and eight current students. I have also served as an Internal Examiner for Doctoral students at Newcastle University and an External Examiner at Teesside and Oxford Brookes.

Esteem Indicators

I hold or have held visiting/adjunct positions at a number of Universities including Monash, Edinburgh, Wollongong, Massey, Albany, and Anglia Ruskin

I am member of the Editorial Boards of: Information and Management; Journal of Innovation in Health Informatics; Transforming Government: People, Process and Policy journal; Health Informatics Journal; Information Polity; Public Money and Management 

I have served as a Guest Editor on Special Issues of Public Money and Management (33,3 & 36,1); Social Policy and Society (10,3 & 13,4); Information Communication and Society (15,7)

Reviewer of Research Proposals for ESRC, EPSRC, DFG, NIHR, ARC, RCN

Registered Expert for EU 6th, 7th Framework and Horizon 20/20 programmes.

Reviewer of book proposals for Sage, Routledge, Pearson and CIPD

Member of the WONCA Informatics Working party (World Organisation of Family Doctors) (97-ongoing) List owner GP-UK (JISCmail) 96-02 and Member since 02, List Owner INFOgov (JISCmail) 07-present, List owner GP-WONCA 96-01 and WONCA Webmaster 96-01

During the past 15 years I have been an invited speaker to delegates at a range of academic, policy and practitioner/manager conferences and workshops on a range of issues including  digital health, digital social care, partnership working and information sharing including presentations to: Cabinet Office, DCLG, ESRC, Public Sector Forums, Public Policy Exchange, eGov Monitor, Socitm, Ark-Media, KableNet/Guardian, Capita Conferences, External Funding Bulletin, London Business Conferences, Integrated Care Network, LGA, ADASS and BJHC.


Over the course of the last decade I have been PI or CI of a projects for Research Councils/Agencies (including ESRC, EPSRC, NIHR, Innovate UK, JISC, EU Framework Programmes), national government departments (including Cabinet Office, DCLG, DH) and a range of other international, national and regional bodies (see below for details).

Recent Projects

Principal-Investigator ESRC Seminar Series Information Sharing in policy and practice: What needs to be shared (and not shared) when we share information? (2014-18)

Co-Investigator HM Cabinet Office Evaluation of Ways to Wellness Social Impact Bond programme (2015-2017)

Principal-Investigator Forces in Mind Trust grant Information Sharing for Ex-Services Personnel/Veterans on behalf of ANEC and ILG (2014-15)

Co-Investigator Australian Research Council (ARC) grant Generating insights for the future: A retrospective, comparative study of attempts to implement large-scale electronic health record systems (2011-14)

Co-Investigator Technology Strategy Board/Innovate UK and ESRC/NIHR funded project part of ALIP3 and ALIP4 programmes: Sustainable Business Models for Assistive Living Technologies (SALT) project (2011-14)

Selected publications are available via

Future work 

A prospective stream of work is the development of regional infrastructures and governance environments for multi-agency working/inter-organisational relationships including the challenges of Big Data and Information Sharing.

Implementation of information systems in the contexts of societal challenges of personalisation in health and social care and business support/innovation

Ongoing research into information systems and informational practices in the VCS/third sector including Social Value tools

Continuing thread of work on the production of useful knowledge for Newcastle University and HE sector on the challenges of strategic information management, partnership, knowledge transfer and engagement with stakeholders (including the student experience and student satisfaction)


Teaching and Learning

The themes of my teaching and learning are drawn from my research interests in the use of data and information in the public, private, third sector and higher education. I am a Fellow of the Higher Education Academy (FHEA) and take an action learning approach to teaching by seeking to engage students through their own knowledge and experiences. Over the last decade I have taught Research Methods, Public Services Management and Information Systems to both UG and PG students. I have also taught Partnership and Collaborative working on the MBA and am involved in the supervision of UG and PG students across a range of management and marketing programmes. 

During my time at the Business School I have been nominated by students for the Vice Chancellor's Teaching Excellence award and the Newcastle University Student Union Teaching Excellence Award (for Innovative teaching). My pedagogical research is focused on aspects of the student experience and has been supported by a number of University funded internal consultancy projects, Teaching Innovation awards and Research Scholarships.

I have also designed and led PG programmes and executive education sessions on Leading Change in Healthcare Environments (for a MSc in Healthcare Management), Digital governance (on a Masters in Health Informatics), and Partnership Working (part of a suite of CIPD accredited courses). Other sessions include a range of training, conferences and workshops for public, private and third sector organisations on aspects of partnership working/inter-organisational relationships and information sharing/information governance. I currently serve as an External Examiner for the Open University.

In parallel I have a strand of research which focuses on the design, implementation and use of information and information systems in the HE sector. With colleagues (including James Cornford, Paul Richter and Sue Baines) I have been engaged in a range of internal and external consultancy projects (e.g. for Newcastle University on the development of e-portfolios and for JISC on system integration). As well as the impact of the learning from these activities a number of reports and tools are available. Findings have also been presented at a number of national and international conferences (HEA, BAM and SRHE) on policy and practice in higher education and various papers are being prepared for publication.