Staff Profile
Professor Abigail Marks
Associate Dean Research and Professor of the Future of Work
- Email: abigail.marks@ncl.ac.uk
- Personal Website: www.workingathome.org.uk
Abigail is currently the Director of Research for Newcastle University Business School. Prior to her appointment at Newcastle University, Abigail was Associate Dean Business Engagement and Director of the DBA/DMan Programme at Stirling Management School. Abigail has also been the Director of Research at Edinburgh Business School, Heriot-Watt University and Director of Doctoral Programmes. Abigail's first academic roles were at the University of Edinburgh (1995-1999), followed by the University of Strathclyde (1999-2002).
Abigail is currently the Consulting Editor for Work in the Global Economy and has served on the editorial boards of the Journal of Management Studies, Work, Employment and Society and the International Journal of Business Science and Applied Management. She currently sits on the editorial boards of New Technology, Work and Employment; Team Performance Management and Leadership, Education and Personality.
AAbigail is regularly interviewed by the media as an expert on issues relating to work and employment. She has chaired expert panels on Working Life Challenges for the Swedish Research Council for Health, Working Life and Welfare (FORTE) and NordFisk. Abigail has also served as an external advisor for research projects based in Norway and Denmark.
Abigail has served on the Expert Advisory Group to the Scottish Government on New Social Security Powers and was an advisor on the 2012 Scottish Government's Mental Health Strategy, she is currently a member of the All Party Parliamentary Group on the Future of Work. Over the past year Abigail has provided evidence to the House of Lords and Senedd Cymru on Homeworking and the Four Day Week and has been involved in the Scottish Government's Digital Ethics Expert Group. Abigail has held several externally funded research grants including a recent UKRI/ESRC funded project looking at homeworking under COVID-19 measures (www.workingathome.org.uk). Abigail is a Research Fellow with the Institute of the Future of Work.
I have successfully attracted research income from both government and industry as well as frequently invitations to provide policy advice and evidence to both the UK, Welsh and Scottish Governments. I am currently the PI on a large ESRC funded project looking at homeworking responses to COVID-19. Has chaired research panels in the UK and overseas. Appears regularly on Scottish and English television and radio to comment on work issues. Research interests are concerned with the location of work, the construction of organisational, occupational, and class identity. Teamwork, skills development, work-life balance and the ICT sector have also been key themes. Recent research has evolved to develop a focus on data science, wellbeing at work (and in unemployment) and particularly the experience of work and benefits assessment for people with mental health conditions as well as a developing interest in financial exclusion. My research has been published in internationally recognised (mainly ABS 3 and 4 rated) journals, edited collections, monographs, and book chapters.
I have supervised eleven PhD students to completion including topics such as social class and the legal profession, the labour process of the music industry, distributed teams and the meaning of work in Post-Colonial Sri Lanka.
Research Activities from 2015
Recent Refereed Journal Articles
Terry, E., Marks, A., Dakessian, A., and Christopolous, D. ‘Digitalisation, dependent self-employment and emotional labour in the home-collected credit industry: The endurance of the (human) collection agent.’ Work, Employment and Society (Forthcoming ABS 4)
Skountridaki, L., Zschlomer, D., Marks, A., and Mallett, O. (2020) Organisational support for the work-life balance of home-based workers. Work-Life Balance Bulletin: A DOP Publication Volumne 4, No. 2. Winter 2020.
Mallett, O., Marks, A., and Skountriaki, L. (2020) ‘Where does work belong anymore? The implications of intensive homebased working’. Gender in Management. Accepted 21st July, 2020
Richards, J., Sang, K., Marks, A. and Gill, S. (2019). ’I’ve found it extremely draining: emotional labour and the lived experience of line managing neurodiversity.’ Personnel Review 48 (7), pp. 1903-1923
Wimalasema, L., and Marks, A. (2019) ‘Habitus and reflexivity in tandem? Insights from postcolonial Sri Lanka.’ Sociological Review, 64, 148-165. (ABS 3)
MacKenzie, R., and Marks, A. (2019). ‘Older workers and occupational identity in the telecommunications industry: Navigating employment transitions through the life course.’ Work, Employment and Society, 33(1), 39-55. (ABS 4)
MacKenzie, R., Marks, A., and Morgan, K. (2017). ‘Occupational identity, technology and restructuring in the telecommunications sector: From ‘machines that sang’ to ‘plug and play’.’ Sociology, 51(4) (ABS 4)
Marks, A., Chillas, S., Galloway, L., and Maclean, G. (2017). ‘Confusion and collectivism in the ICT sector: Is FLOSS the answer?’ Economic and Industrial Democracy, 1-22 (ABS
Sang, K., Richards, J., and Marks, A. (2016) ‘Gender and disability in male dominated occupations: a social relational mode’. Gender, Work and Organisation, 23(6), 567-581. (ABS 3)
Roslender, R., Marks, A., and Stevenson, J. (2015) ‘Damned if you do, damned if you don’t: Conflicting perspectives on the virtues of accounting for people.’ Critical Perspectives on Accounting. 27, 43-55. (ABS 3)
Chillas, S., Marks, A., and Galloway, L. (2015) ‘Learning to Labour: an evaluation of internships and employability in the ICT sector.’ New Technology, Work and Employment, 30, 1, 1-15. (ABS 3)
Recent Edited Collections
Briken, K., Chillas, S., Krzywdzinski, M., and Marks, A. (2017). The Digital Workplace. How new technologies revolutionise work. London: Palgrave.
Recent Book Chapters
Marks, A. and Chillas, S. (2020). 'Labour process theory and Voice,' in A. Wilkinson, J. Donaghey , T. Dundon and R. Freeman (eds.). Handbook of research on Employee voice. (2nd Edition) Edward Elgar.
Briken, K., Chillas, S., Krzywdzinski, M., and Marks, A. (2017). Introduction - The digital workplace. How new technologies revolutionise work.’ Palgrave.
Marks, A., Chillas, S., and Maclean, G. (2017). ‘Gender and the new digital workplace’ in Briken, K., Chillas, S., Krzywdzinski, M., and Marks, A. (eds.). The digital workplace. How new technologies revolutionise work. Palgrave.
Marks, A., and Maclean, G. (2015). ‘Managing people at work,’ in R. MacIntosh and K. O’Gorman (eds.). Introducing management in a global context, Goodfellow Publishers Ltd.
Recent Non-Academic Publications
Abigail Marks, Lila Skountridaki, Oliver Mallett and Danny Zchomler, Are we Zooming towards the future of work? The Conversation (2020)
Abigail Marks, Oliver Mallett and Lila Skountridaki, People are missing their daily commute in lockdown and here’s why. The Conversation (2020)
Abigail Marks & Mike Danson, Would Remaining in the EU Create 790,000 New UK Jobs? NEWSWEEK. (2016)
Abigail Marks, Sue Cowan, & Gavin Maclean. The stories that show how fit-for-work assessments are destroying lives. The Conversation. (2015)
Selected Recent Research Income
2020-2021 Where does work belong anymore? The impact of the COVID19 pandemic on working in the UK | 275,734 | UKRI -ESRC | Lila Skountridaki, Oliver Mallett |
2020 PhD Studentship -Creating sustainable communities through the development of skills | Approx. 90, 000 | Skills Development Scotland & ESRC | Darren McGuire |
2018-2019 Understanding networks of female agents | 80,000 | Industry Funding | Dimitris Christopulous |
2016 PhD Studentship Graduate Apprenticeships in the ICT Sector | 74,250 | Skills Development Scotland & ESRC | Mike Danson |
2016 Scotland and Welfare Reforms | 7, 497 | Carnegie Trust | Sue Cowan |
2015 Unemployment and Mental Health | 9,872 | Internal Funding | Sue Cowan |
I am an innovative teacher who introduces contemporary debates and research as part of the learning process for both undergraduate and postgraduate students. I adopt a multi-disciplinary perspective to teaching, incorporating insights from business, sociology and critical theory. These techniques encourage students to engage with the research process throughout their degree and helps them develop analytical tools in advance of students undertaking research projects.
Over the past few years my teaching has focused on delivery of postgraduate research methods at MRes and doctoral level, both PhD and DBA. I have extensive experience teaching taught postgraduate degrees, MBAs and all level of undergraduates. Courses taught include Organisational Behaviour, Managing Diversity, Strategic Human Resource Management, and the Sociology of Work.
I have accumulated considerable international experience, not only in terms of teaching overseas, several visiting professorships and numerous research partnerships with peers, but also at the organisational level, developing prestigious partnerships with overseas institutions at doctoral level. Specifically, for previous employers I have created successful and profitable partnerships with German universities at DBA level and developed a partnership for a new Doctor of Management Degree (DMan) with a premier university in China. I have a strong track record in developing and creating financially and academically successful taught doctoral programmes.
- Terry E, Marks A, Dakessian A, Christopoulos D. Emotional Labour and the Autonomy of Dependent Self-Employed Workers: The Limitations of Digital Managerial Control in the Home Credit Sector. Work, Employment and Society 2021. In Press.
- Skountridaki L, Zschomler D, Marks A, Mallett O. Organisational support for the work-life balance of home-based workers. Work-Life Balance Bulletin: A DOP Publication 2020, 4.
- Kirchoff JW, Marks A, Helgesen AK, Andersen KL, Andreassen HM, Grøndahl VA. The impact of information Technology on Doctors’ and Registered Nurses’ Working Conditions and Clinical Work –A Cross-Sectional Study in a Norwegian Hospital. Journal of Multidisciplinary Healthcare 2021, 14, 2941-2949.
- Marks A. Examining ‘dirty work’ using an analysis of placeand territorial stigma: low-income communitiesand the home credit sector. Work in the Global Economy 2022, 2(1), 46–62.
- Terry E, Marks A, Dakessian A, Christopoulos D. Emotional Labour and the Autonomy of Dependent Self-Employed Workers: The Limitations of Digital Managerial Control in the Home Credit Sector. Work, Employment and Society 2022, 36(4), 665-682.
- Marks A, Terry E, Canduela J, Dakessian A, Christopoulos D. Feminized cultural capital at work in the moral economy: Home credit and working-class women. Gender, Work and Organization 2023, 30(1), 1-17.
- Marks A, Chillas S, Galloway L, Maclean G. Confusion and collectivism in the ICT sector: Is FLOSS the answer?. Economic and Industrial Democracy 2020, 41(1), 167-188.
- Mallett O, Marks A, Skountridaki L. Where does work belong anymore? The implications of intensive homebased working. Gender in Management 2020, 35(7-8), 657-665.
- Richards J, Sang K, Marks A, Gill S. “I’ve found it extremely draining”: Emotional labour and the lived experience of line managing neurodiversity. Personnel Review 2019, 48(7), 1903-1923.
- Wimalasena L, Marks A. Habitus and reflexivity in tandem? Insights from postcolonial Sri Lanka. Sociological Review 2019, 67(3), 518-535.
- MacKenzie R, Marks A. Older Workers and Occupational Identity in the Telecommunications Industry: Navigating Employment Transitions through the Life Course. Work, Employment and Society 2019, 33(1), 39-55.
- MacKenzie R, Marks A, Morgan K. Technology, Affordances and Occupational Identity Amongst Older Telecommunications Engineers: From Living Machines to Black-Boxes. Sociology 2017, 51(4), 732-748.
- Sang KJC, Richards J, Marks A. Gender and Disability in Male-Dominated Occupations: A Social Relational Model. Gender, Work and Organization 2016, 23(6), 566-581.
- Roslender R, Marks A, Stevenson J. Damned if you do, damned if you don't: Conflicting perspectives on the virtues of accounting for people. Critical Perspectives on Accounting 2015, 27, 43-55.
- Chillas S, Marks A, Galloway L. Learning to labour: An evaluation of internships and employability in the ICT sector. New Technology, Work and Employment 2015, 30(1), 1-15.
- Marks A, Chillas S. Labour process perspectives on employee voice. In: Handbook of Research on Employee Voice. Edward Elgar Publishing Ltd, 2014, pp.97-113.
- Galloway L, Marks A, Chillas S. The use of internships to foster employability, enterprise and entrepreneurship in the IT sector. Journal of Small Business and Enterprise Development 2014, 21(4), 653-667.
- Marks A, Richards J. Developing ideas and concepts in teamwork research: Where do we go from here?. Employee Relations 2012, 34(3), 228-234.
- Marks A. The Great Resignation in the UK – reality, fake news or something in between?. Personnel Review 2023, 52(2), 408-414.
- Au YW, Marks A. Why are social scientists still reluctant to embrace email as data? An ethnographic examination of interactions within virtual teams. Work, Employment and Society 2013, 27(5), 880-890.
- Richards J, Chillas S, Marks A. "Every man for himself": Teamwork and customer service in the hospitality industry. Employee Relations 2012, 34(3), 235-254.
- Au Y, Marks A. "Virtual teams are literally and metaphorically invisible": Forging identity in culturally diverse virtual teams. Employee Relations 2012, 34(3), 271-287.
- Jemielniak D, Marks A. Managing Dynamic Technology-Oriented Businesses: High Tech Organizations and Workplaces. IGI Global, 2012.
- Jemielniak D, Marks A. Preface. In: Managing Dynamic Technology-Oriented Businesses: High Tech Organizations and Workplaces. IGI Global, 2012.
- Richards J, Marks A. Biting the hand that feeds: Social identity and resistance in restaurant teams. In: Human Resource Management: Issues, Challenges and Opportunities. Apple Academic Press, 2011, pp.239-264.
- Marks A, Huzzard T. Employability and the ICT worker: A study of employees in Scottish small businesses. New Technology, Work and Employment 2010, 25(2), 167-181.
- Marks A, Baldry C. Stuck in the middle with who? the class identity of knowledge workers. Work, Employment and Society 2009, 23(1), 49-65.
- Marks A, Scholarios D. Choreographing a system: Skill and employability in software work. Economic and Industrial Democracy 2008, 29(1), 96-124.
- Marks A, Scholarios D. Revisiting technical workers: Professional and organisational identities in the software industry. New Technology, Work and Employment 2007, 22(2), 98-117.
- Marks A, Lockyer C. Debugging the system: The impact of dispersion on the identity of software team members. International Journal of Human Resource Management 2005, 16(2), 219-237.
- Marks A, Lockyer C. Professional identity in software work: Evidence from Scotland. In: Management Labour Process and Software Development: Reality bytes. Routledge, 2005, pp.146-167.
- Marks A, Lockyer C. Producing Knowledge: The Use of the Project Team as a Vehicle for Knowledge and Skill Acquisition for Software Employees. Economic and Industrial Democracy 2004, 25(2), 219-245.
- Scholarios D, Marks A. Work-life balance and the software worker. Human Resource Management Journal 2004, 14(2), 54-74.
- Marks A, Turner E, Osborne M. 'Not for the likes of me': The overlapping effect of social class and gender factors in the decision made by adults not to participate in higher education. Journal of Further and Higher Education 2003, 27(4), 347-364.
- Marks A. Welcome to the new ambivalence: Reflections on the historical and current cultural antagonism between the working class male and higher education. British Journal of Sociology of Education 2003, 24(1), 83-93.
- Marks A. A 'grown up' university? Towards a manifesto for lifelong learning. Journal of Education Policy 2002, 17(1), 1-11.
- Marks A. Weaving the 'Seamless Web': Why higher education and further education need to 'merge' if lifelong learning is to become a reality. Journal of Further and Higher Education 2002, 26(1), 75-80.
- Marks A. Developing a multiple foci conceptualization of the psychological contract. Employee Relations 2001, 23(5), 454-469.
- Marks A. The unravelling of a sector: Does the introduction of fees spell the end of education for all?. Journal of Further and Higher Education 2001, 25(2), 195-213.
- Findlay P, McKinlay A, Marks A, Thompson P. "Labouring to learn": Organisational learning and mutual gains. Employee Relations 2000, 22(5), 485-502.
- Findlay P, McKinlay A, Marks A, Thompson P. In search of perfect people: Teamwork and team players in the Scottish spirits industry. Human Relations 2000, 53(12), 1549-1574.
- Marks A. In search of the 'Local' University: Considering issues of access for mature learners. Journal of Further and Higher Education 2000, 24(3), 363-371.
- Marks A. Introduction to Work and Organizational Psychology: A European Perspective. Employee Relations 2000, 22(6), 612-619.
- Marks A. Lifelong Learning and the 'Breadwinner Ideology': Addressing the problems of lack of participation by adult, working-class males in higher education on Merseyside. Educational Studies 2000, 26(3), 303-319.
- Marks A, Findlay P, Hine J, McKinlay A, Thompson P. The politics of partnership? Innovation in employment relations in the Scottish spirits industry. British Journal of Industrial Relations 1998, 36(2), 209-226.
- Marks A, Findlay P, Hine J, Thompson P, Mckinlay A. The Manufacturing of Management Strategy: Workplace Innovation and Employment Relations in the Scottish Spirits Industry. Management Research News 1997, 20(2/3), 21-21.