Service Statement

Customer Charter

Our Mission Statement

Delivering an outstanding estate

Our Values

  • Taking responsibility and positively embracing change
  • Effective service delivery through professionalism
  • Promoting a 'can do' attitude
  • Honesty and integrity
  • Respecting the academic purpose of the University
  • Valuing all staff and respecting diversity

Primary Objectives

  • Place our customers at the heart of everything we do
  • Deliver student experience
  • Encourage effective utilisation of space
  • Improve the condition of our buildings and their functional suitability
  • Integrate environmental management into our day to day operations
  • Reduce carbon emissions
  • Improve the public realm
  • ESS staff satisfaction

Our Customer Charter Principles

  • Ownership
  • Relationships
  • Consultation
  • Transparency
  • Quality and Attention to Detail
  • Feedback

Read our Customer Charter (Word doc: 17KB) document in full.

View a full list of Service Level Standards