Service Statement

Customer Charter - Placing our customers at the heart of everything we do

Our Mission Statement

Satisfied Customers, quality facilities and services, professional staff.

Our Vision

Value for Money

Our services will provide exceptional value for money and we will benchmark ourselves against our peer group and external consultants/contractors.

Exemplary Service to our Academic Community

We aim to be the service of choice delivered by skilled staff with specialist knowledge who understand academic needs.

Deliver University Strategic Objectives

  • We will ensure our people are trained, supported, and enabled to deliver estate related aspects of the university strategic objectives.
  • We will integrate environmental sustainability into all our actions.
  • We will work with each other to produce a highly motivated and engaged workforce capable of delivering this vision in an environment of uncertainty and change.

Our Customer Charter Principles

  • Ownership
  • Relationships
  • Consultation
  • Transparency
  • Quality and Attention to Detail
  • Feedback

Read our Customer Charter (Word doc: 17KB) document in full.

View a full list of Service Level Standards