Customer Charter - Placing our customers at the heart of everything we do
Our Mission Statement
Satisfied Customers, quality facilities and services, professional staff.
Value for Money
Our services will provide exceptional value for money and we will benchmark
ourselves against our peer group and external consultants/contractors.
Exemplary Service to our Academic Community
We aim to be the service of choice delivered by skilled staff with specialist knowledge who understand academic needs.
Deliver University Strategic Objectives
- We will ensure our people are trained, supported, and enabled to deliver
estate related aspects of the university strategic objectives.
- We will integrate environmental sustainability into all our actions.
- We will work with each other to produce a highly motivated and engaged
workforce capable of delivering this vision in an environment of uncertainty and
Our Customer Charter Principles
- Quality and Attention to Detail
Read our Customer Charter (Word doc: 17KB) document in full.
View a full list of Service Level Standards