The Student Health Hub, delivered jointly by both universities alongside NHS and community partners, is open every Friday morning at King's Gate, Newcastle University. No referral or appointment is needed - students can simply walk in.

Rather than navigating multiple services separately, students who visit the Hub can talk to a member of the team and be guided straight to the right support, whether that's on the day or through a booked follow-up. The service is designed to offer support early, before issues reach crisis point, and to stop students falling through gaps between different services.

It is open to all students at both universities, whatever they're going through and whatever stage they're at. Students don't need to know exactly what kind of support they're looking for before they arrive - working that out together is part of what the Hub aims to do.

Kate Aitchison, Deputy Director of University Health & Wellbeing, Newcastle University, said: “The Student Health Hub will make it easier for our students to get the right support at the right time, bringing trusted health and wellbeing services together in one welcoming place. It has been designed to give students a simple, friendly space where they can talk to someone and be connected with the right support, with no referral needed and no need to know exactly where to turn.”

Support under one roof

Students can access the Hub for a wide range of concerns, including:

• Physical health worries or GP-type issues
• Mental health and wellbeing support
• Sexual health advice or concerns
• Domestic abuse or violence
• Support after sexual violence or assault
• Drug or alcohol use
• Housing problems, or worries about where they're living
• Money and finance worries
• Support around a disability
• Academic stress or concerns affecting their studies
• Anything else - if a student isn't sure it fits, they are encouraged to bring it to the Hub anyway

A growing partnership

The Student Health Hub builds on the long-standing collaboration between the two universities through the Collaborative Newcastle Universities Agreement. Student mental health and wellbeing is one of the CNUA's key areas of focus, alongside community and housing, and the two universities have continued to develop joint strategies in this space, with the Health Hub marking a significant next step in that partnership.

As part of the Hub, students can also access a range of university and community partner support, including:

• GP services from Saville Medical Group
• Everyturn Mental Health
• Brook
• Newcastle Treatment and Recovery (NTaR)
• NHS (CNTW)
• Wellbeing services from both Newcastle University and Northumbria University

Students who aren't sure which service they need can simply come along and talk it through with the team.

How it works

1. Walk in. No appointment is needed - students are welcomed at reception, asked for a few basic details, and talked through consent before anything else happens.
2. Have a quick chat. A brief, friendly conversation with the team helps identify what would help and who's best placed to support them.
3. Access support. Depending on what's needed, this might mean on-the-day support, a booked follow-up, self-help resources, or a safety plan.
4. Stay supported. With the student's consent, the right people are kept informed of what's been agreed, so students don't have to repeat their story.

Opening times and location

The Student Health Hub is based on Level 2 of Newcastle University’s Kings Gate building and is open between 9.30am - 12.30pm each Friday morning during term time. .

Important information

The Student Health Hub is an additional service and does not replace the need to register with a local GP practice or the use of wider NHS services. Students who haven't yet registered with a GP are encouraged to do so as soon as possible and should always call 999 or go to A&E in an emergency.

Find out more: Student Health Hub