Terms & Conditions, Regulations & Complaints

Student Terms and Conditions, Regulations and Complaints

Terms and Conditions

The University has Terms and Conditions which create a positive environment for learning and academic achievement.

A contract is initiated between the applicant and the University at the point when the offer of a place at the University is accepted by an applicant.

By accepting the offer of a place at the University the applicant agrees to follow the University’s‌ Terms and Conditions [PDF: 210 KB] once they are registered.

Before you can register you will be asked to accept the University Rules, Regulations and Procedures contained in the Student Declaration when you log in to the Student Self Service Portal.

By accepting the offer of a place at the University and agreeing to the Student Declaration at registration, you are agreeing to follow the University Regulations, Policies and Procedures.

Look at all the regulations before you arrive, in particular:

Student Charter

Our vision is of Newcastle as a civic university with a global reputation for academic excellence.

Profound challenges confront societies in the UK and throughout the world, and addressing those challenges has brought an enhanced sense of purpose and focus to our work. 

This commitment to ‘Excellence with a Purpose’ is reflected in our key aims, which are:

  • to be a world-class, research-intensive university
  • to deliver teaching and facilitate learning of the highest quality
  • to play a leading role in the economic, social and cultural development of the North East of England

Students are key partners in achieving these aims because University success depends upon student success. To encourage student success, the Student Charter is a summary of commitments that have been agreed by the University community and signed off by the Vice-Chancellor and the President of the Students’ Union.

The Student Charter has been developed after detailed review and consultation with key academic staff and Students’ Union representatives. Important appendices to the Student Charter are the Supplementary Statements of Student Rights and Responsibilities which are included in the Student Charter (PDF: 250 KB).

The principles apply to all students, regardless of their course or mode of study or location. However, there are particular provisions at NUMed. Although not all services and facilities outlined in the charter may be available for students at NUMed, students and staff at NUMed are expected to follow the spirit of the charter. Where applicable, similar or equivalent services are made available at NUMed. For example, at NUMed we have a Students’ Council, which meets some of the responsibilities and role of the Students’ Union in the UK.

The Student Charter was last updated: August 2020

Student Declaration

To register at the University, you must accept the following declaration. This is done as part of the online registration system.

To register at the University, you must make the following declaration which requires acceptance of key provisions in your position as a registered student. This is done as part of the online registration system.

‘I hereby promise to conform to the discipline of the University and to all statutes, regulations and rules in force for the time being in so far as they concern me’.


'I have read and accept the University Terms and Conditions governing the legal framework for my studies, set out in the Terms and Conditions'.


‘I have read and accept the University’s Student Privacy Notice and understand how my personal data will be used, as outlined in the notice’.


'I acknowledge and accept that academic provision in 2020/21 will be delivered flexibly in line with the University’s Education Resilience Framework in response to COVID-19 disruption; see'.


‘I acknowledge and accept that as a student of Newcastle University I must:

  • Follow relevant safety measures implemented by the University to control the spread of COVID-19.
  • Promptly notify the University if I experience the symptoms associated with COVID-19.
  • Promptly advise the University of my Home and Term Time Addresses and telephone numbers, including prompt notice of any changes.
  • Promptly advise the University of any changes in my personal circumstances that affect my ability to study.
  • Promptly notify the University if I am away from study for more than 3 consecutive days.
  • Promptly report to the School if requested to do so.
  • Not engage in any activity that may be a criminal or civil offence in the UK.
  • Promptly pay any monies due to the University.
  • Regularly check my University email account.’


‘I acknowledge and accept that as an international student of Newcastle University I must:

  • Promptly present my passport and/ or other visa related documents for checking when requested by the University.
  • Not exceed my legal entitlement to work in the UK.
  • Seek advice from Newcastle University if I need to renew my student visa.
  • Keep Newcastle University updated if I renew my visa or if my visa application is rejected or refused.
  • Keep Newcastle University updated on dates of arrival in the UK or leaving the UK.’

‘I acknowledge that Newcastle University, under the terms of its licence from the UK Home Office, may be obliged to report to the UK Home Office any of the following circumstances:

  • If I do not fully complete my registration requirements.
  • If I transfer my programme.
  • If I stop attending my programme without good reason.
  • If I stop attending my programme and do not keep my School/Institute informed.
  • If I withdraw from my programme.
  • If I take a leave of absence from my Programme.
  • If my application to the University is discovered to be materially incorrect.
  • If any identity documents that I present to the University are fraudulent or out of date.
  • If I am discovered to be in breach of any other terms of my student visa.
  • If I change my study location to be outside of Newcastle.’

‘I acknowledge that as a consequence of reporting some of the items noted above, Newcastle University may also be required to terminate my registration.’

‘I acknowledge that it is my responsibility to provide evidence of my right to study in the UK and maintain appropriate immigration permission to remain in the UK for the purposes of study. If I fail to provide such evidence, or I fail to maintain my right to study for the duration of my programme, I understand that my registration at Newcastle University may be terminated.’

‘I acknowledge that Newcastle University has the right to contact the UK Home Office to resolve any queries on my immigration status.’

You should note that all University Regulations are available online. Your attention is particularly drawn to the University General Regulations, programme specific regulations and the Student Charter, see


Student Complaints and Resolutions

Making a Complaint

Student Complaints and Resolutions

The University has a Student Complaint and Resolution Procedure [PDF: 240 KB] to provide a clear route to try to resolve complaints, about the service it provides, quickly and effectively (Quick guide to the Process [PDF: 433 KB]).

You are asked to raise your initial complaint directly with the school/service/area concerned, under Level 1 of the Procedure.  This is the informal level and seeks to provide you with an early resolution to your complaint.

If you are unhappy with the outcome of your Level 1 complaint or you feel you are unable to raise the issue locally, then you can proceed to Level 2 by submitting a Complaints Form together with any supporting evidence, to

Finally, if you remain unhappy with the Level 2 outcome you are able to request that the decision is reviewed under Level 3 of the Procedure by submitting your request to the Academic Registrar.