Student Progress

Visa Support

Visa Support

Get advice and guidance on your UK student visa from the Visa Support Team.

Students at reception crop

The Visa Support Team is based on level 2, King’s Gate and offers dedicated visa support to registered and prospective students at Newcastle University.

The Visa Advisers are Tracey Aston, Hena Mookerji, Sarah Aittis, Matthew Dundon, and Kate Biwer.

You can find advice and guidance on a range of UK visa issues on our website, including: 

Get help from the Visa Support Team

The Visa Support Team offer individual appointments and group sessions for students who require a visa:

Please see our statement of service for details of the remit of our services.

Contact Us

To contact the Visa Support Team in Newcastle, email:

You can also email us with your student visa enquiry via the webform.


We have been made aware of fraudulent activity affecting international students who have a visa for the UK.

Students affected have received calls from callers claiming to be from the embassy or the UK Visa and Immigration to say that there is a problem with their UK visa and payment is requested to rectify the problem.
The fraudsters will usually have personal details such as your name, telephone number, passport details etc.

The embassy of your country or the UK Visa and Immigration will not contact you to request for payments. Please do not make any payments in response to these calls.
If you are contacted, you should attempt to end the phone call as soon as you can once you have established that it is a fraudulent call.

In order to remain vigilant, please read and acquaint yourself with the Student Financial Support team's advice on avoiding fraud and scams.

We are also aware of a number of cases related to tuition fee fraud and have posted advice on what to look out for and how to prevent fraud.

Should you wish to speak to the university about this, please contact the Visa Support Team using the details above. 

Office of Immigration Service Commissioners (OISC)

The Visa Advisers at Newcastle University are authorised to provide immigration advice and services as regulated by the Office of Immigration Service Commissioners (OISC). The OISC sets the standards to which services and advice must comply. For more information about the OISC, please visit Office of Immigration Service Commissioners.

Data Protection

A record of advice given will be noted and recorded electronically on a confidential system. All data is stored in accordance with Newcastle University’s Data Protection policy. For further details, please visit the University’s Data Protection website. In line with our obligations to the Home Office as a Tier 4 licensed sponsor, however, we may be required to share information on specific cases. Please ask the Visa Support Team for further details.

In the event of an institutional audit by the OISC, your record may be viewed strictly for audit purposes only. Please let your adviser know if you do not wish to have your record used for this purpose.


If you have a complaint about the service you have received, please refer initially to our Student Complaints Procedure. If you wish to complain about any immigration advice which you consider to be poor or incorrect, you can contact the OISC.