Get Help and Advice

Who do I go to if I have a problem?

Having difficulties with your studies? Perhaps you’re dealing with a challenge that’s impacting your degree? Your academic supervisor will usually be the first person to reach out to. 

You may find your supervisor can help you resolve academic issues fairly quickly. However, if you need specialist information or support, they may also point you towards the right services.

Occasionally you might not feel able to approach your supervisor about the issue that’s bothering you. If this is the case, take your concerns to your head of school.

If for any reason this isn’t possible, your other options are:

• the director of postgraduate studies at your HaSS or SAgE school
• the PGR student coordinators at your FMS institute
• the dean of postgraduate studies for HaSS
• the dean of postgraduate research for SAgE and FMS
• the postgraduate tutor for your faculty
• your Graduate School Manager

Visit the Doctoral College  to connect with the person you need.

Student Advice Centre

Get independent, impartial advice from our professional team. We help you find the best course of action to resolve your problem. Come to us for academic, financial, housing, employment, consumer and personal issues.

Find out more about the Student Advice Centre

Health and Wellbeing Centre

Feel your best and get the most out of your research degree. Whether you want to stay well, or overcome physical or mental health challenges, the centre can help. 

Careers Service

Get expert advice, training and opportunities to set you up for career success.

NUSU Postgraduate Officer

The NUSU Postgraduate Officer can answer queries and offer advice and support about academic life, welfare and social opportunities.

Contact the NUSU Postgraduate Officer

Postgraduate Assistance Programme website

You'll find information about 24/7 telephone support. Students benefit from a number of useful online services too.

Visit the Postgraduate Assistance Programme website

You'll need to log in with the username Newcastle and password University.

Contacts

Find contact details for specific members of staff who can give you help and advice.

• register for the academic year
• carry out tasks related to Student Progress, including
• upgrades to your MPhil/PhD
• study interruptions
• thesis extensions
• academic concessions
• examiner appointments
• postgraduate research exam processes and pass lists
• get your project approved
• complete annual progression
• understand university/programme regulations and postgraduate research policies and procedures
• make a complaint or academic appeal

If you’re having difficulties in your studies, your graduate school manager is someone you can go to for help. Your first port of call will usually be your supervisor.