Find out about the support available to you below.

If you have any questions or concerns whilst studying with us, we're here to support you.  

Many of our Student Services can be found in King’s Gate, a dedicated Student Services hub in the heart of campus. Our Student Engagement Team on Level 2 (opposite the Students’ Union building) will be able to answer your questions directly or signpost you to specialist colleagues. Some examples of the services you can access include:

• Appointments with specialist teams (pre-booked, drop in and online)
• Student registration
• Issuing smartcards
• Advice on self-service portal and document production

Further information can be found on the Student Services webpage or, if you wish to explore other services offered by the University, please visit our When you Arrive webpage.

We have lots of support on offer, including: 

• Personal Tutors
• Peer Mentors
• Student Advice Centre 
• Financial Support 
• Health and wellbeing support 
• Nightline 
• Chaplaincy  
• Childcare Support 
• Support for mature students  
• Support for care leavers  
• Asylum Seekers
• Hate Crime Support 
• Concerns about Racism  
• LGBTQA+ Support 
• Sexual Harassment and Violence Support 
• Disability Support 
• Council Tax for students

Circumstances affecting your studies

As you progress with your studies, you may find that situations arise that require you to change your study arrangements on a temporary or permanent basis.

We would always encourage you to speak to your school, tutor or Degree Programme Director (DPD) in the first instance so all of your options can be discussed before a decision is made.

You can also seek support from the Student Health and Wellbeing Service and the Careers Service is able to offer impartial and confidential advice if you are considering transferring or leaving your course.

If you receive funding for your studies (for example from Student Loans Company), our Student Financial Support Team can offer advice on the financial impact of any changes. You should always investigate the financial implications of any change in your circumstances before making your final decision.

Students on a Tier 4 visa should seek advice from the Visa Support Team before making a decision as any change in circumstance will impact their immigration status in the UK. 

Most students encounter few, if any, problems during their period of study at the University but sometimes things can go wrong. There are processes in place to help you along the way. These can be found on the Student Progress webpage.

You are urged to seek advice as soon as a problem occurs and should speak to your Personal Tutor in the first instance.