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Contact us

Find out how to contact the Accommodation Service.

How to contact us

If you are a new student and have already applied for accommodation, log in to the accommodation portal, and use the contact us section to get in touch. If you haven't applied for accommodation yet, use the University's online enquiry form to contact us.

If you are a current student and have a general enquiry, please complete our online enquiry form. If you’d like to speak to an accommodation team or reception, you can find their contact details below.

If you're a member of staff and would like to book staff or visitor accommodation visit the Staff and Visitors section of our website.

We value and welcome your feedback. Please complete our feedback form.

Teams

Allocations team

You can book an appointment online to discuss University-owned and managed partnership accommodation (accommodation contracts, payment plans, room moves, cancellation terms, etc.). Appointments are available online or in person at Level 2, King's Gate. Slots are available up to a maximum of five days and a minimum of two hours in advance, availability may vary depending on colleague resources.

Allocations Manager: Rebecca Dickinson

Assistant Manager: Gillian Adamson

Accommodation Officer: Jane Ormrod, Lisa Hastings, Mel Hunter

ResLife team

If you're unable to meet us at your accommodation and would like an appointment, please contact us, and we'll be happy to help.

Student Experience Manager: Amy McCarthy

ResLife Coordinators: Karley Peacock, Stephen Olver and Peter Hunter

Accommodation Finance team

Assistant Manager: Gillian Adamson

Credit Control Officers: Shar Ludkin and Veronica Walls

You can contact Accommodation Finance at accommodation.finance@ncl.ac.uk

Student Village receptions

Castle Leazes Student Village
Park View Student Village
Kensington/Park Student Village
Managed partnerships