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Internet Connection

Find out how to set up your internet or report connection issues.

University-owned accommodation

In today's world, staying connected is more important than ever, which is why we provide high-speed internet and Wi-Fi in all our accommodation. Read on for further information on connecting to Wi-Fi and how to report any issues.

Setting up your internet

Your first step in connecting your device is to follow the instructions on the University’s IT Service’s website. They have all of the information that you need to access Wi-Fi in your accommodation.

Connection problems

If you're still having problems connecting, you can book an appointment and bring your laptop, mobile device, or tablet to the University's Connection Clinic located at the Old Library Cluster between the hours of 09:00 - 17:00 Monday to Friday.

You can also book an appointment for a Network Advisor to attend and ensure there are no issues with our Wi-Fi, servers or electronic equipment by completing this form.

Connect your game console, smart TV and other devices to the Internet

You can connect your computer, game console, smart TV and other devices to the internet through our Student Network Access. Refer to our Connect to WiFi Network page to help you get connected.

If you have any questions, please contact the IT Service Desk at 0191 208 5999 or email it.servicedesk@ncl.ac.uk. Don't forget to let us know where you're trying to connect from and what device you're using.

Managed partnership accommodation

If you live in one of our managed partnership residences and are experiencing connection issues, chat with your receptionist, who will be able to point you in the right direction.