Internet Connection
Find out how to set up your internet or report connection issues.
Your first step in connecting your device is to follow the instructions on the University’s IT Service’s website. They have all of the information that you need to access Wi-Fi in your accommodation.
If you're still having problems connecting, you can book an appointment and bring your laptop, mobile device, or tablet to the University's Connection Clinic located at the Old Library Cluster between the hours of 09:00 - 17:00 Monday to Friday.
You can also book an appointment for a Network Advisor to attend and ensure there are no issues with our Wi-Fi, servers or electronic equipment by completing this form.
You can connect your computer, game console, smart TV and other devices to the internet through our Student Network Access. Refer to our Connect to WiFi Network page to help you get connected.
If you have any questions, please contact the IT Service Desk at 0191 208 5999 or email it.servicedesk@ncl.ac.uk. Don't forget to let us know where you're trying to connect from and what device you're using.