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Policies

Read our policies which form part of our terms and conditions.

Take a moment to read through our policies, which outline important information and are a part of the terms and conditions of living in our residences. If you have any questions or need further clarification get in touch, we're here to help.

Please note the policies below relate to the Academic year 23/24. Please see your village reception should you have a query relating to 22/23 policies.

View our standard terms of contract for 22/23.

We'd also recommend taking a look at our Residences Handbook 23-24 and our Standard Terms and Conditions of Contract 23/24 as well as our Family Terms and Conditions of Contract 23/24.

 

Allocations policy

Our Allocations Policy outlines the University's approach to processing applications for accommodation.

Alcohol and drugs policy

The Alcohol and Drugs Policy deals with the consequences of incidents that happen when illegal substances, alcohol and smoking are involved.

Assistance dogs policy

The Assistance Dogs Policy outlines how Accommodation Services will manage Assistance Dogs within University-owned accommodation.

Body-worn video policy

The Body Worn Video Policy explains the use of BWV technology by operational security staff to help maintain a safe and secure environment.

Car parking policy

The Parking Policy explains the provision for the parking of motor vehicles and bicycles in the private grounds of the University’s accommodation.

Confiscation policy

The Confiscation Policy details prohibited items to ensure the safety of residents, colleagues, and University property.

Damage policy

The Damage Policy explains what happens when damages to University property are identified and the costs associated with resident-attributed damage.

Heating policy

The Heating Policy explains when heating will be provided, what the internal temperature should be, and energy conservation measures.

Inconvenience payment policy

The Inconvenience Payment Policy explains what compensation you will receive due to the loss of a major service such as heating/hot water to your residence.

Key policy

The Key Policy details the responsibilities of any person issued with a key for University accommodation to ensure personal security, privacy, and property protection.

‌Lost and left property policy

The Lost Left Property Policy explains our approach to any lost or left property found on site, your responsibilities, and how to claim your property.

Portable appliance testing

The Portable Appliance Testing Policy explains our responsibility to ensure that transportable electrical equipment, supplied within University Owned Accommodation, is maintained in a safe condition.

Under 18s policy

The Under 18s Policy explains our approach to safeguarding any under-18s living in University-owned or managed partner accommodation.

Staff and visitor booking terms and conditions

Read the latest terms and conditions for booking staff and visitor accommodation.

Compliments, comments and complaints procedure

Everything you need to know about our compliments, comments and complaints procedure.

Additional information

You may also find the following information of benefit to you while living in our residences:

What happens if I do not follow the accommodation policies?

Our policies have been put in place to ensure our residences are a safe environment for all. Failure to follow the policies may lead to disciplinary action being taken against you, with outcomes ranging from safety training to a monetary fine or eviction.

Do the managed partnership residences have their own policies?

The policies we have apply to all of our University-owned accommodation. As a result, regardless of which accommodation you are assigned, we recommend that you read and follow them. Managed partnership accommodation may have their own policies so it is important that you also read through them when signing your contract.