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Policies

Our policies form part of our terms and conditions. Take a look at our policies below.

Our goal is to ensure that you have a smooth and enjoyable experience whilst living with us. We encourage you to take a moment to read through our policies, as they outline important information you need to know. If you have any questions or need further clarification, reach out to us. We are here to help.

Take a look at our standard terms of contract and our resident's handbook.

Allocations policy

We ensure consistency, fairness, and transparency in processing accommodation applications. See our policy.

Alcohol and drugs policy

We support a safe and healthy lifestyle with our approach to alcohol and drug issues. See our policy.

Assistance dogs policy

We help you manage assistance dogs in University-owned accommodation. See our policy.

Body-worn video policy

We tackle anti-social behaviour and maintain a safe and secure environment at the University. See our policy.

Car parking policy

We support sustainable travel and maintain a limited number of residential car parking spaces. See our policy.

Confiscation policy

We promote health and safety by prohibiting certain items to protect residents, colleagues, and University property. See our policy.

Damage policy

We promote fair and consistent practices in dealing with resident-attributed damage. See our policy.

Heating policy

We help you live in a comfortable and safe environment while meeting health and safety requirements and minimising CO2 emissions. See our policy.

Inconvenience payment policy

We help you live in a safe and comfortable environment while adhering to the health and safety requirements and the Universities UK Code of Practices. See our policy.

Key policy

We promote consistent key management for personal security, privacy, and property protection. See our policy.

‌Lost and left property policy

We promote consistent and standardised handling of property found in University-owned accommodation at contract end. See our policy.

Portable appliance testing

We ensure safety of portable and transportable electrical equipment in University-owned accommodation. See our policy.

Under 18s policy

We promote the safeguarding of the welfare of under-18s living in University-owned or managed accommodation. See our policy.

Block halls insurance policy

Your accommodation costs include personal possessions insurance. See our policy.

Insurance summary 22/23

Your accommodation costs include personal possessions insurance. See our policy.

Staff and visitor booking terms and conditions

Read the latest terms and conditions for our staff and visitors.

Compliments, comments and complaints procedure

Everything you need to know about our compliments, comments and complaints procedure.

Additional information

You may also find the following information of benefit to you while living in our residences:

What happens if I do not follow the accommodation policies?

Our policies have been put in place to ensure our residences are a safe environment for all. Failure to follow the policies may lead to disciplinary action being taken against you, with outcomes ranging from safety training, monetary fine or eviction.

Do the managed partnership residences have their own policies?

The policies we have apply to all of our University-owned accommodation. As a result, regardless of which accommodation you are assigned, we recommend that you read and follow them. Managed partnership accommodation may have their own policies so it is important that you also read through them when signing your contract.