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Report a Fault

Find out how to report faults and damages in your student accommodation.


We understand how important it is to have a comfortable and functional living environment. If you have any faults or damages in your accommodation, let us know as soon as possible; we have a dedicated maintenance team and a network of approved contractors ready to fix the problem as quickly as possible.

Find out how to report a fault and expected response times below.

Reporting a fault

If you wish to report a fault in your accommodation, please do one of the following.

  1. visit your accommodation’s reception during operating hours
  2. contact Security on 0191 208 6817 or via the help points located at each residence out of hours
  3. send an email to your reception
  4. submit a repair request form for your specific residence, including:


Internet Connection

In today's world, staying connected is more important than ever, which is why we provide high-speed internet and Wi-Fi in all our accommodation. Read on for further information on connecting to Wi-Fi and how to report any issues.

University-owned accommodation

Your first step in connecting your device is to follow the instructions on the University’s IT Service’s website. They have all of the information that you need to access Wi-Fi in your accommodation.

Managed partnership accommodation

If you live in one of our managed partnership residences and are experiencing connection issues, chat with your receptionist, who will be able to point you in the right direction.

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