Confidentiality statement
The Careers Service offers a confidential service for all current students and graduates.
Information shared with the Careers Service may be shared with other internal University staff or University services if necessary. Examples of internal services include our Finance or Wellbeing teams.
Information will not be shared outside of the University without the consent of a client, unless we believe that harm might occur to the client or other people.
This could include:
- if a client is considered to be at risk of harming themselves or others;
- if a client discloses details about their involvement in child abuse, terrorism, treason or any other criminal offence;
- if a client requests that we pass on information to a third party and signs that they agree to the release of information.
Examples of external services that we may share information with include GP or NHS services or the police.
If the need arises for confidentiality to be broken, every attempt will be made to discuss this with the client beforehand, unless it may worsen the situation for the client.
If any third party, for example a tutor, parent, friend, partner or graduate employer, contacts us to ask for information about any client who may have visited or used Careers Service, we will not disclose this information. The enquirer will be advised to ask the client.
By law, consent is still required from under 18s in the same way as for adults in relation to data protection and confidentiality. However, in accordance with statutory requirements, where child protection issues are involved, it is not possible to offer confidentiality to a person under 18 as any disclosures must be reported.
Confidentiality and Record Keeping
The Careers Service maintains records of interactions with clients using our MyCareer platform. All information concerning clients is held and processed by Newcastle University strictly in accordance with the Data Protection Act 2018.