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Workplace etiquette

Find out how to make a great first impression in your job or work experience

Starting a new job or work experience? Find out about workplace etiquette.

Making a good impression at work matters. It helps people trust you and sets the tone for how you’re seen in your job. 

Our tips will help you make a great first impression from day one. 

What is workplace etiquette? 

Workplace etiquette is all about how we work and interact with each other in a respectful, professional way. It helps create a positive, productive environment where everyone feels comfortable and supported.

Understanding your workplace culture  

Every workplace is different, so take time to observe how others interact. Your organisation’s workplace etiquette might be covered in your induction. However, if you're unsure about expectations, ask a manager or mentor. 

General tips when getting to know your workplace

  • Even if a workplace feels casual, there’s often still a hierarchy. Be polite and respectful to everyone, whatever their role.
  • Keep personal information fairly minimal at first. Be warm and friendly, but ease into sharing personal details.
  • Be authentic, but be professional. It’s great to be yourself, just remember to stay professional when needed.
  • Mind your language. Try not to use slang, swearing, or overly casual phrases.
  • Stay respectful. Avoid topics that might be viewed as controversial until you understand the culture.
  • Show appreciation and recognise teamwork. Saying thank you matters and helps build good relationships. 

Read on for more advice to help you when you start a new role. 

Find out the dress code 

  • Different work places will have different expectations of what you should wear. First impressions count so check the dress code before your first day. 
  • If in doubt, go smart-casual. This is a safe choice until you’re familiar with the dress code. 

Ask questions 

  • Be curious. Asking questions shows engagement.
  • Seek clarity if you need it. It’s better to ask early than have to redo work later. 

Be aware of digital etiquette 

  • Be professional. Use polite, clear language in emails and messages. 
  • Avoid slang and emojis unless you know they’re okay in your workplace.
  • Check your spelling and grammar. Proofread before sending emails.
  • Be present in virtual meetings. Use your camera (unless you’ve been given permission not to, for example as a reasonable adjustment). Try to have good lighting and minimise noise. You can blur your background if necessary. 
  • Stay responsive. Reply to emails and messages during work hours.
  • Communicate your availability. Let your team know if you’re stepping away or working remotely. 

Use time management  

  • Meet deadlines. Speak to your manager early if you're struggling.
  • Be on time, whether online or in person. Being punctual shows respect for the other person’s time. 
  • If you are going to be late or are unwell, let the relevant person know as soon as possible. This shows respect for others and helps everyone plan effectively. 

Set boundaries 

  • Don’t overcommit. It can be hard, especially when you’re new, but it’s okay to say no if your workload is full.
  • Know your limits. Be honest about what you can handle. Let your mentor or manager know if you need support. 

Accept feedback and share ideas 

  • Take on board feedback. It’s not personal. Use it to learn and grow.
  • Share your ideas. Your fresh perspective is valuable. Just be respectful, some ideas may have been tried before. 
  • Use your initiative. Look for ways to help or get involved.
  • Show interest. It makes a big difference and helps you stand out. 

Be aware of phone and internet use rules 

  • Check your workplace policy. Most workplaces have a phone and personal internet use guide. 
  • Keep it work-related. Avoid scrolling or texting during work hours.
  • Stay focused. Too much phone use can look unprofessional. 

Understand what to do when attending work events  

  • Use work events to meet people and learn new things. It’s a simple way to develop your career. 'Networking' might sound intimidating at first, but we have some tips to make it easier! 
  • Clean up after yourself. Don’t leave rubbish or empty cups behind!
  • Offer to help. Asking the host if they need a hand shows thoughtfulness and makes a great impression. 

More information 

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