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Health and Wellbeing Support

The support and wellbeing service provides information, advice and guidance to help all students to maximise their potential.We also offer free 24/7 support when you need it.

Urgent help

This information is also available in PDF format.

Emergency and out-of-hours contact

Emergency services

If you are worried about your safety or feel at risk of harming yourself, you need to access help immediately.

If you feel your life is in imminent danger, you should call 999 or go to Accident and Emergency at the nearest hospital.

Local hospitals are located at:

  • Hospital Permai, Persiaran Kempas Baru, Kempas Banjaran, 81200 Johor Bahru, Johor
  • Hospital Sultanah Aminah, Jalan Abu Bakar, Masjid Sultan Abu Bakar, 80000 Johor Bahru, Johor
  • Hospital Sultan Ismail, Jalan Mutiara Emas Utama, Taman Mount Austin, 81100 Johor Bahru, Johor
  • Columbia Asia Hospital, Persiaran Afiat, Taman Kesihatan Afiat, 79250 Nusajaya, Johor
  • Gleneagles Hospital Medini Johor, 2, Jalan Medini Utara 4, 79250 Nusajaya, Johor, Malaysia.
  • Newcastle Medical Clinic, No 12 & 14, Jln Eko Botani 3/3, Taman Eko Botani, 79100 Iskandar Puteri, Johor

If you are a member of staff and are concerned about a student, please refer to our Emergency Out of Hours Flow Chart.

In you need first aid assistance during any accident or incident on University premises, please refer to the name list of NUMed First Aiders 2024.

Out-of-hours help

For emergencies on campus, and if you are worried about your own safety or the safety of a fellow student:

Call NUMed Campus Security on +607-5553881 (24 hours a day, 7 days a week).

During out-of-hours (17.30 - 8.30 on weekdays and all day at weekends and holidays), you may also call the NUMed Senior Officer-of-the-Day emergency number on +6011-12311276.

Please refer to our Emergency Contact Numbers

Support helpline

The Befrienders Johor Bahru

The Befrienders offer confidential emotional support through a helpline and email service.

Our teams

Student Support Team 

We have a Student Support Team led by the Dean of Students Affairs who provides pastoral/welfare support for students who may have personal circumstances or non-academic issues that are affecting their overall performance, and who will assist you to find whatever support you need.

The Student Support Team also provides one-on-one study skills support.


We have a registered counsellor who provides counselling to students struggling with emotional life concerns that cause unmanageable emotional or psychological distress.

English Language Support Team

A team of English language lecturers provides English language support for students.

Contact us

Telephone: +607 5553800


Personal tutoring and academic mentoring

When you arrive at university, you will be assigned a Personal Tutor (for BMS and foundation students) or an Academic Mentor (for MBBS students). This is a member of staff who acts as your first point of contact with the university, and they can provide you with any information or advice that you may need throughout the year.

The role of the Personal Tutor or Academic Mentor is to facilitate your academic, professional and personal growth. They will be a point of support and offer advice and guidance in relation to your progress on the course and help you in developing personal development plans to support your learning.


Peer mentoring

The university is committed to offering peer mentoring to all undergraduate students entering their degree course. The aim of peer mentoring is to enable all students to make a smooth transition to their programme of study, successfully integrating into university life. The mentoring scheme takes place over the first semester. Through direct access to the advice and support of a more experienced peer, new students are supported academically, socially and culturally.

Mental health and wellbeing

We aim to help students get the most from their time at the university and to maximise their academic success by providing pastoral/welfare support, counselling and mental health disability support, and facilitating access to specialist mental health care.


Pastoral support

The Student Support Team provides pastoral or welfare support for students who may have personal circumstances or non-academic issues that are affecting their overall performance.


Students struggling with emotional life concerns that cause unmanageable emotional or psychological distress may seek support from a NUMed counsellor. 

When necessary, a student may be referred to an external service provider for specialist mental health care. This is done through an occupational health referral process that is managed by the Dean of Student Affairs.

Mental health disability support

If you disclose a long-term mental health condition, supported by recent medical evidence, you may be able to access reasonable adjustments and support to help you engage in your studies. This could include liaising with your academic programme about student support recommendations and also with the examinations’ office regarding additional examination arrangements.

If you are applying to study at Newcastle University Medicine Malaysia and have a long-term mental health condition for which you may require support while studying, please contact the Student Support Team/Dean of Student Affairs prior to commencing your course. Advice, information and guidance are available at all stages of your university career.

You can contact the team by email at

Learn more about support and advice for students with long-term mental conditions.

Learn more about additional examination arrangements.

Support leaflets


Other self-help resources

Below are links to some of the key workbooks, which consist of a number of modules you can work through in your own time:

Disability support

Support is available to students with disabilities and long-term medical conditions. Conditions include:

  • unseen long-term health conditions – eg, epilepsy, diabetes, migraines, severe asthma, arthritis, cystic fibrosis, cancer, HIV, chronic fatigue syndrome, irritable bowel syndrome
  • physical conditions – may use mobility equipment such as a wheelchair or crutches on a regular basis, or this may fluctuate from day to day
  • sensory conditions – eg, visual or hearing impairment, autism spectrum condition
  • specific learning difficulties – eg, dyslexia, dyspraxia, dyscalculia, ADHD
  • long-term mental health condition – eg, anxiety, depression

Academic skills support

Contact us

Telephone: +607 5553800