Tell us what you think

Comments, complaints and feedback are shared with the Head of Careers, Enterprise and Employability or with an appropriate senior member of staff.

Wherever possible, we will publicise changes we have made in our service as a result of your feedback. 

How to feedback

Share your comments, positive feedback or complaints with us in the following ways: 

1. Complete a feedback card, in-person 

Feedback cards are available at the King’s Gate reception.  

You can use them to: 

• make comments or suggestions 
• register a complaint 

You don't need to identify yourself unless you would like a reply, or you think we might need to contact you for further details. 

At events and workshops delivered by Careers Service you may be asked to complete a feedback form. Completed forms should be given to a member of staff or can be returned to King’s Gate reception.  

2. Online (students, graduates, university staff) 

If you wish to submit feedback online, please email us at careers@ncl.ac.uk.  

3. Online (employers) 

If you wish to submit a comment, complaint or give positive feedback online, please email us at employers@ncl.ac.uk. 

Complaints procedure

If you register a complaint and provide contact details, we will reply within 3 working days. 

We will investigate your complaint immediately. We may contact you to ask for more information.  

If you are a current student, we may suggest an in-person meeting where you can be accompanied by another person such as a tutor, parent/guardian or other representative. 

Once the investigation is complete, a written response will be sent to you, including the findings and any action that is being taken. 

We will respond to you within 10 working days of receipt of the complaint. 

If you are dissatisfied with the response, you can pursue the matter in the following way: 

• If you are a student at the University, you can submit a Complaints Form (PDF: 840 KB) with any supporting evidence to casework@ncl.ac.uk. More information about the Newcastle University complaints procedure can be found on the Student Progress website. 
• If your complaint is about an assessed work-related module, the academic appeals procedure should be followed.
• If you are another user of the service, you can write to Lucy Backhurst, Academic Registrar, King’s Gate, Newcastle University, Newcastle upon Tyne, NE1 7RU.