Urgent Help
If you or another student is at immediate risk, call 999.
Urgent help
1. Contact the emergency services by dialling 999 or go to Accident and Emergency at the nearest hospital. Give them as much detail as you can, such as the person's location if they aren't with you. Follow all guidance from the emergency services.
Local hospitals in and around Newcastle:
- Royal Victoria Infirmary, Queen Victoria Road, Newcastle, NE1 4LP
- Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX
- North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH
2. Next, contact our security team on 0191 208 6817 to let them know what is happening. This is especially important if the emergency services need access to campus.
3. Next, we recommend contacting Student Health and Wellbeing Services (SHWS) on 0191 208 3333 if this happens in business hours. The team will support you and help mitigate the risk of future harm to you or your fellow student. SHWS are open Monday to Friday, 09:00-17:00. We are closed on UK public and bank holidays.
If the incident occurs out of hours, the university security team will alert Student Health and Wellbeing Services. They'll give you the support you need.
Non-urgent support
Your Doctor (GP) is often the first point of contact for non-emergency health and wellbeing concerns. They will likely be open during working hours: Monday - Friday, 09:00-18:00.
You can also telephone the NHS on 111 if you need priority medical help or advice. The NHS will support you if it's not a life-threatening situation, or is outside of your Doctor's (GP's) working hours. The NHS have an online symptoms checker, if you're not sure which NHS service you need.
If you have non-urgent health and wellbeing concerns about yourself or another Newcastle University student, contact Student Health and Wellbeing Services on 0191 208 3333 or email us.
Please provide as much detail as you can. We'll then take appropriate action. This might include contacting the student (if it's not yourself), referring and signposting you or the student to the right support services . Where appropriate, we may also involve a trusted contact.
If you're seeking support outside of our hours and it can't wait until the next working day, contact our security service team on 0191 208 6817.
Talk Campus
TalkCampus is a 24/7 global, accessible app for students anywhere in the world, offering instant support in 26 languages. The app offers up-to-date information and guidance on a range of wellbeing issues and also offers a 24/7 emotional distress helpline.
You can access Talk Campus via any device.
Samaritans
Available round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call on the phone. You don't have to be suicidal to contact Samaritans.
Telephone: 116 123 (free to call)
Email: jo@samaritans.org.uk
PAPYRUS - Prevention of Young Suicide
PAPYRUS runs HOPELineUK. A phone, text and email service for vulnerable young people or for anyone concerned about a young person who may be at risk of suicide.
Open Monday to Friday 10:00-22:00, weekends 14:00-22:00 and bank holidays 14:00-17:00.
Telephone: 0800 068 4141
Email: pat@papyrus-uk.org
Crisis Text Line/Shout
Shout is an affiliate of Crisis Text Line® in the UK that provides free, confidential support 24/7 via text. It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere. Shout is available in England, Scotland, Wales and Northern Ireland.
Text SHOUT to 85258 in the UK to text with a trained Crisis volunteer.
Nightline
Nightline is a student-run listening service. It provides a space to talk about how you're feeling and gives information about other services. You can reach them every night of term. Visit the Nightline website for up-to-date opening times and details on how you can access the service.