Information for Staff

Resources and advice for university staff members who are concerned about a student.

Emergency and crisis support

Urgent and emergency care - ☎ 999

Papyrus Hopeline247 - ☎ 0800 068 4141

Wellbeing support

Our resources page offers support and advice

Request wellbeing support

Immediate risk

If someone is at immediate risk, telephone 999.

Other concerns

For other student concerns or questions contact:

Wellbeing Consultancy (Monday to Friday, 09:00-17:00): 0191 208 3333
Security (out of office hours - 365 days a year): 0191 208 6817

Advice for university staff

Listen to the student. Give the student the opportunity to talk and give you the information you need. Be a sympathetic listener - it can reassure the student that encountering difficulties is a normal part of student life and might be all that is required.
Assess the situation. Make judgements with the student about the severity and immediacy of the situation and decide what, if anything, you need to do.
Take action. Take any action you need to based on the above two stages.
Follow up. Make sure that there are no loose ends, and that the student is aware of what's been done and who they can go to if they need further support.

Below you can download our useful handbook for colleagues:

Wellbeing Handbook for Colleagues (PDF: 200KB)

About Our Teams

Led by Sally Ingram and Kate Aitchison, the Student Health and Wellbeing Services are made up of a number of teams who work together with you and other key partners to provide the best support for students.