Student and Staff Wellbeing

Urgent Help


Emergency and Out of Hours Contacts

Emergency Services

If you are worried about your safety or feel at risk of harming yourself, you need to access help immediately.

If you feel your life is in imminent danger, you should call 999 or go to Accident and Emergency at the nearest hospital.

Local hospitals are located at:

  • Royal Victoria Infirmary, Queen Victoria Road, Newcastle, NE1 4LP
  • North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH
  • Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX

If you are a member of staff and are concerned about a student, please refer to our Emergency Out of Hours Flow Chart.

Out of hours help

For emergencies on campus, or if you are worried about your own safety or the safety of a fellow student:
Call University Security on 0191 208 6817 (24 hours a day, 7 days a week)

Outside normal surgery hours you can still phone your GP practice, but you'll usually be directed to an out-of-hours service. The out-of-hours period is from 6:30pm–8:00am on weekdays and all day at weekends and on bank holidays.

Consider calling NHS on 111 if you urgently need medical help or advice, but it's not a life-threatening situation. You can also call NHS 111 if you're not sure which NHS service you need.

Information and contact details for medical, dental and mental health emergencies


Support Helplines

Campaign against living miserably (CALM)

The Campaign Against Living Miserably, or CALM, exists to prevent male suicide by offering support to men in the UK, of any age, who are down or in crisis via a helpline and website. 
Open 17.00 – 00.00, 365 days of the year.  
Telephone: 0800 58 58 58

Crisis Text Line/Shout

Shout is an affiliate of Crisis Text Line® in the UK that provides free, confidential support, 24/7 via text. It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere. Shout is available in England, Scotland, Wales, and Northern Ireland.

Text SHOUT to 85258 in the UK to text with a trained Crisis Volunteer.


Student-run listening service providing emotional support and information, open every night during term time by phone (20.00 – 08.00) and IM (20.00 – 00.00).
Telephone: 0191 261 2905

North East and North Cumbria Suicide Prevention Network

Guided by national policy and based on evidence of how best to prevent suicide and promote wellbeing and resilience, the aim of the North East and North Cumbria Suicide Prevention Network is to work together to take action to reduce suicide, so that fewer people die by suicide and we improve support for those affected.

PAPYRUS - Prevention of Young Suicide

PAPRYRUS run HOPELineUK, a phone, text and email service for vulnerable young people or for anyone concerned about a young person who may be at risk of suicide. 
Open Monday to Friday 10.00 – 22.00, weekends 14.00 – 22.00 and bank holidays 14.00 – 17.00.
Telephone: 0800 068 4141


Available round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call on the phone. You don't have to be suicidal to contact Samaritans.
Telephone: 116 123 (Free to call)


SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers. 
Helpline available 16.30 – 22.30 every evening, also Textcare service and 24-hour online support forum.
Telephone: 0300 304 7000



Wellbeing Consultancy Service

The Wellbeing Consultancy Service is a telephone service available during normal office hours to anyone with concerns about the physical or mental wellbeing of a Newcastle University student.

Callers are provided with advice and guidance and when necessary the Consultancy staff will take proactive safeguarding action.

To access the Consultancy Team call the main Student Services number on 0191 208 3333 

Or email

More information on the Wellbeing Consultancy Service