Brochures

Brochures, information and guidelines.

Accommodation Maps

• ‌‌Accommodation Map‌ (Google)
• Castle Leazes Site Map (PDF: 193kB)

Help and guidelines

• Frequently Asked Questions (PDF: 301kB)
• How To Apply (PDF: 224kB)
• Accommodation Survival Guide (PDF: 3.5MB)
• Accommodation rents comparison 2020 (PDF: 71kB)

Disability Information

• Guide to Independent Living (PDF: 51kB)
• Medical Assessment Form (PDF: 58kB)

Terms & Conditions

The information below can be used as a guide for residents both current and future. It's current for the 2020/21 academic year.

‌‌‌‌‌This information is a reference for people interested in staying with us. If you're a current resident, you'll need to look at the information provided to you when you signed up.

Terms and Conditions 

General

• Standard terms of contract - University-owned 2019-2020 (PDF: 61KB)
• Student Progress regulations and policies
• Terms and Conditions Booklet - University Managed accommodation (2020/21) (PDF: 1.7MB)

Fees and refunds

• Refund Request Form (PDF: 143KB)

University Public Liability Insurance

• University Public Liability Insurance‌ (PDF: 78KB)

Policies

Our policies form part of our contracts which you sign; before signing, make sure to have a read through these.

‌‌Please note the policies below are relevant for students staying with us in the 2020-21 academic year. 

Policy Information

• Allocations Policy (PDF: 139KB)
• Alcohol and Drugs Misuse Policy (PDF: 266 KB)
• Assistance Dogs Policy (PDF: 259 KB)
• Damages policy (PDF: 241KB)
• ‌Residences Heating Policy (PDF: 147KB)
• Inconvenience Payment Policy (PDF: 98KB) 
• Key Policy (PDF: 263KB)
• Lost and Left Property Policy (PDF: 162KB)
• Student Parking Policy (PDF: 178KB)‌
• Portable Appliance Testing (PAT) (PDF: 220 KB)‌
• ESS Body Worn Video (PDF: 178 KB)
• Under 18s policy for University-owned or managed partnership accommodation (PDF: 212 KB)
• Confiscation Policy (PDF: 167 KB)

Block Halls Insurance Policy

• Insurance Policy 2019 version (PDF: 203 KB)
• Insurance Summary 2019 version  (PDF: 141 KB)
• Insurance Policy 2020 version (PDF: 188 KB)
• Insurance Summary 2020 version (PDF: 811 KB)

Additional Information 

You may also find the following information of benefit to you whilst living in our residences

• Accommodation Code Leaflet (PDF: 756KB)
• Biometric Residence Permit information
• Cleaning Standard (PDF: 226KB)
• Cleaning Standard - Marris House (PDF: 168KB)
• Cleaning Standard - Park View Student Village‌ (PDF: 80KB)
• ‌Compliments, Comments and Complaints Procedure (PDF: 224KB)
• Customer Care Promise (PDF: 243KB)‌
• Damages Price List (PDF: 156KB)
• Electrical safety information (PDF: 202KB)‌
• Guide to Independent Living (PDF: 44KB)
• Information for Students with Families (PDF: 337KB)
• Winter Maintenance Policy (PDF: 156KB)

Accommodation Residences

Information for specific residences.

The View

• The View - Rental Tariff 43 Weeks (2020-21) (PDF: 92KB)
• The View - Frequently Asked Questions (PDF: 420KB)

University Residences

• a-z-recycling (PDF: 671KB) 
• Fire Safety Video (via YouTube)
• Fire Safety Video (via YouKu)
• Guide to Appliances (PDF: 933KB)
• In an Emergency (PDF: 116KB)