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Policies

Read our policies which form part of our terms and conditions.

Take a moment to read through our policies, which outline important information and are a part of the terms and conditions of living in our residences. If you have any questions or need further clarification get in touch, we're here to help.

Please also take a look at our Residence Handbook (Resident Handbook 24-25) and our Terms and Conditions (Terms and Conditions 2024-25 - Standard or Terms and Conditions 2024-25 - Family/Couple).

These policies are for the academic year 2024-25. If you require a previous version of a policy, please Contact Us. 

 

Allocations policy

Our Allocations Policy outlines the University's approach to processing applications for accommodation.

Alcohol and drugs policy

The Alcohol and Drugs Policy deals with the consequences of incidents that happen when illegal substances, alcohol and smoking are involved.

Assistance dogs policy

The Assistance Dogs Policy outlines how Accommodation Services will manage Assistance Dogs within University-owned accommodation.

Body-worn video policy

The Body Worn Video Policy explains the use of BWV technology by operational security staff to help maintain a safe and secure environment.

Building safety resident engagement strategy

Find out how we'll engage with you about building safety.

Travel and parking policy

The Travel and Parking Policy explains the provision for the parking of motor vehicles and bicycles in the private grounds of the University’s accommodation.

Compliments, comments and complaints procedure

Everything you need to know about our compliments, comments and complaints procedure.

Confiscation policy

The Confiscation Policy details prohibited items to ensure the safety of residents, colleagues, and University property.

Damage policy

The Damage Policy explains what happens when damages to University property are identified and the costs associated with resident-attributed damage.

Heating policy

The Heating Policy explains when heating will be provided, what the internal temperature should be, and energy conservation measures.

Inconvenience payment policy

The Inconvenience Payment Policy explains what compensation you will receive due to the loss of a major service such as heating/hot water to your residence.

Key and access policy

The Key Policy details the responsibilities of any person issued with a key for University accommodation to ensure personal security, privacy, and property protection.

‌Lost and left property policy

The Lost Left Property Policy explains our approach to any lost or left property found on site, your responsibilities, and how to claim your property.

Portable appliance testing

The Portable Appliance Testing Policy explains our responsibility to ensure that transportable electrical equipment, supplied within University Owned Accommodation, is maintained in a safe condition.

Staff and visitor booking terms and conditions

Read the latest terms and conditions for booking staff and visitor accommodation.

Under 18s policy

The Under 18s Policy explains our approach to safeguarding any under-18s living in University-owned or managed partner accommodation.

Going away policy

If important you tell us if you are going away from the accommodation for a short time. Find out how to do so here.

Overnight guests policy

Having a friend or a family member over to stay, make sure you let us know.

Additional information

You may also find the following information of benefit to you while living in our residences:

You find our Cleaning Service Level Standards here:

What happens if I do not follow the accommodation policies?

Our policies have been put in place to ensure our residences are a safe environment for all. Failure to follow the policies may lead to disciplinary action being taken against you, with outcomes ranging from safety training to a monetary fine or eviction.

Do the managed partnership residences have their own policies?

The policies we have apply to all of our University-owned accommodation. As a result, regardless of which accommodation you are assigned, we recommend that you read and follow them. Managed partnership accommodation may have their own policies so it is important that you also read through them when signing your contract.