Information for Family Members
We know the important role loved ones play in supporting students while they're at university, and we encourage students to stay in close contact with their family.
Emergency and crisis support
Urgent and emergency care - ☎ 999
HOPELINE247 - ☎ 0800 068 4141
Text: 'HOPE' to 88247
Wellbeing support
Our resources page offers support and advice
Request wellbeing supportImmediate risk
If someone is at immediate risk, telephone 999.
Information for parents, guardians, and family members
We know the important role loved ones play in supporting students while they're at university, and we encourage students to stay in close contact with their family.
If you're ever worried about a student, please phone:
- Wellbeing Consultancy (Monday to Friday, 09:00-17:00): 0191 208 3333
- Security (out of office hours, 365 days a year): 0191 208 6817
Our teams will do all they can to help you and safeguard the student.
Trusted contacts
Each year, we ask every student to give us the details of two trusted contacts who we can get in touch with if we have a serious concern for their wellbeing. We'll always try and work with the student to talk with any trusted contact(s) themselves, but we'll do this without the student's consent if we feel there's a vital safeguarding matter.
Industrial Action at Newcastle University
The University and College Union (UCU), representing academics, lecturers, researchers and administrators at Newcastle University, is currently engaged in industrial action involving strike action and action short of a strike.
The strikes are in response to the cost-saving measures Newcastle University is implementing to ensure long-term financial stability amidst the challenges facing the Higher Education sector.
We have measures in place to minimise the impact on our students and they should attend their lectures and seminars, submit assessments and sit examinations as usual.
For detailed information on strike dates and the support available to students, please visit our Industrial Action webpage - this page is regularly updated with the latest developments. Additionally, comprehensive information can be found in our Industrial Action FAQs.