Staff Profile
Ian Birtwistle
Computing Officer
- Email: ian.birtwistle@ncl.ac.uk
- Telephone: +44 (0) 191 208 1513
- Address: NUIT HASS
Henry Daysh Building,
Newcastle University,
NE1 7RU,
United Kingdom.
Introduction
I support the operation, planning and maintenance of Information and Technology in the Business School.
Current Responsibilities
• Working in a multi-skilled team within a desktop support environment and dealing with customers on a face to face basis, along with excellent communication and interpersonal skills and a high degree of commitment to customer service.
• Providing technical and desktop support services for Windows, Mac, mobile and other peripherals across all Academic and Service units and managed PC clusters.
• Utilising a broad and practical knowledge of PC hardware, along with sound knowledge of Windows and Mac software and software deployment. Maintaining and troubleshooting computing networks, and managing PCs within a Microsoft domain environment.
• Producing written documentation and providing end user training.
Other Interests
Photography and videography
Website and graphic design
Rock Climbing & outdoor sports