Skip to main content

Help and Support

Find out how to get help and support with Canvas

NEW: A vision for education and skills at Newcastle University: Education for Life 2030+

Canvas Support

All staff and students have access to the Canvas Tier 1 Support which is available 24/7. The team are there to answer any of your ‘how do I’ type questions along with any technical issues or queries you may have.

This support can be accessed via the help menu once you have logged into Canvas and is available via live chat, phone and email.

Introduction to Canvas video

To help you get started with Canvas take a look at the Introduction to Canvas video below. From logging in to navigating the dashboard, this video covers everything you need to begin to get the most out of your new VLE.


One thing I like about using Canvas is that I can get help anytime, 24/7 by clicking on the Help button.

Dr Vivian Verbo, Senior Lecturer, Newcastle University Medicine Malaysia

Training and Support

Frequently asked questions