User Guidelines for Acceptable Content and Terms of Use for Social Media Channels

We welcome contributions on our social media pages and actively seek to respond with those who contact us directly or make comment about what we do via social media.

Our acceptable content and terms of use guidelines are designed to balance freedom of speech with ensuring a productive and disciplined attitude to discussions is maintained. They are not designed to prevent you from having your say.

Monitoring of social media channels

The University’s Press and PR team retain ultimate editorial control of the University’s official Facebook and Twitter pages. The team will consult with services across the University in deciding what posts to make and getting answers to your queries.

We monitor accounts from 9am to 5pm Monday to Friday. If you require an urgent response or a response outside of these times then please contact us

We aim to answer as many questions posed as possible but we can't guarantee a response to everyone who makes a post - we believe this can stifle debate and prevent others wanting to get involved. We'll only intervene in debates to:

  • correct factual inaccuracies
  • provide further information
  • promote other ways to comment

Terms of use for social media channels

Most online communities have their own rules and guidelines, which we will always follow. We do not actively monitor every posting on our page, but we do reserve the right to remove any contributions that break the rules or guidelines of the relevant community.

If we are notified of inappropriate content, we will remove the posting. This includes postings that are judged to be:

  • Defamatory - Adversely affecting the reputation of a clearly identifiable person, company or organisation
  • Personal - Including private information about yourself or other people
  • Harassing - Harassment is unwanted conduct (including insults and 'jokes') affecting the dignity of another, including written attacks on another person. Such conduct could relate to gender, race, nationality, sexual orientation, religion, disability or other similarly sensitive issues
  • Obscene - Material that is offensive, indecent or pornographic, including any material of a sexual nature
  • Offensive - Material that might reasonably be expected to cause distress to others. Postings should be civil, tasteful and polite. They should not be mean-spirited, or contributed with the intention of causing trouble. They should not include vulgar language. They should show respect for users of all ages and abilities
  • Confidential - Any information, disclosure of which would constitute a breach of the common law duty of confidentiality
  • An incitement - Any posting that seeks to influence another to the commission of a criminal offence
  • In contempt of court - Disclosing information about live court proceedings before that information has been heard in court or where reporting restrictions are in place. Please note that the moderators will generally bar any postings relating to court proceedings, as they cannot be expected to know or investigate the legal status of individual cases
  • Advertising - Postings advertising a service or business
  • Party political - Postings that are clearly party political in nature. This is particularly relevant during elections, and those postings that canvass support for, or opposition to, any political party
  • In breach of copyright - Postings that may infringe any of the laws governing copyright. The University accepts no liability whatsoever for any actionable breach of such laws.
  • Using multiple log-ins - If you use multiple log-ins for the purpose of disrupting the community or annoying other users you may be barred from the forum.
  • Duplicate or overly trivial repetitive or trivial postings
  • Spamming or off-topic material
  • Impersonation Postings perceived as impersonating another through user name or views
  • Using vulgar or offensive user names
  • One to one arguments. Such postings should be conducted through private e-mail and not through public discussion
  • Messages will not be posted in languages other than English

How to get the most from our social media channels

Do...

  • make sure you are familiar with the guidance on acceptable content.
  • share your views and local knowledge with others
  • be patient with other users - even if someone posts in a way that annoys you (in 'txt spk' for example), try to stay polite and balanced in any response
  • be careful what links you use - don't post any personal links (for example, to your own website) as this will result in your post being removed, or even your account being suspended

Don't...

  • give out any personal information about yourself especially contact information. There are many casual guests who will visit the channel and you can never be entirely certain that you know the people you are talking to
  • post any personal information about others; respect other people's privacy
  • post defamatory, harassing or unlawful comments relating to individuals, organisations or any group of people
  • add anything to your signature that others users may get annoyed by, such as very long signatures or excessive emoticons
  • put any links in signatures
  • copy and paste large chunks from other sites, or include copyrighted material in your post
  • link directly to any kind of media file, (eg photographs, movie clips) as these will not be accepted
  • repeatedly re-post deleted topics; this may result in you being banned

The University is not responsible for the content of third party sites