Staff Profile

Rob Andrew

Policy and Information Administrator


Policy and Information Administrator in the Research Policy Intelligence and Ethics team

My duties include:



  • Carrying out timely and robust User Acceptance Testing (UAT) on the University’s research systems in particular MyImpact and NUProjects.


  • Advising System Developers on the outcome of testing and making recommendations regarding the development of the systems to Finance, Business & Research and relevant University Steering Groups.

  • Providing timely and responsive 2nd line user support for the systems following on from initial triage by the NUIT Service Desk. Dealing with the complex business and technical user queries.

  • Developing and maintaining user manuals, guides and training materials to ensure that information on University processes is easily accessible, comprehensive and up to date.


  • Supporting the administration and maintenance of web-based information systems and associated databases in order to ensure that systems remain fit for purpose.

  • Supporting the Policy and Information Officer and deputise as required in the monitoring and updating of core research and enterprise policies, ensuring approval via the correct channels. 


  • Supporting the Policy and Information Officer and deputise as required in the on-going implementation of University governance and University policy. 

Out of Work

I am a member of Northumberland National Park Mountain Rescue Team, a voluntary emergency service on call 24/7. As such I may be required to leave the office and respond to incidents at short notice - thank you for your understanding and patience when this occurs.  

See what we do here: 

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